This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox offers an update, and I click on the link, and the connection does not happen, even after hours of waiting. Why?

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by ideato

Merle
Merle
more options

I have a MacBook Pro laptop. And I have Firefox, which works fine. I keep getting a message from Firefox offering me a software update. I click on the link, and I get a message, "Connecting to the update server," and a message saying "Downloading Firefox." The download never happens. I see the download crawl moving, but nothing downloads. How do I get my software update?

I have a MacBook Pro laptop. And I have Firefox, which works fine. I keep getting a message from Firefox offering me a software update. I click on the link, and I get a message, "Connecting to the update server," and a message saying "Downloading Firefox." The download never happens. I see the download crawl moving, but nothing downloads. How do I get my software update?

All Replies (1)

ideato
ideato
more options

If there are problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop from:

http://www.mozilla.org/en-US/firefox/all.html (latest stable Firefox 10.0.1)

then trash the current Firefox application to do a clean (re-) install, then install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re) install Firefox.

http://kb.mozillazine.org/Profile_folder_-_Firefox

see also : Installing Firefox on Mac


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.