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Firefox crashes

  • 4 respostas
  • 8 have this problem
  • 14 views
  • Last reply by cor-el

lmk727
lmk727
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Every time I try to open Firefox, I get the following pop-up: "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report."

I have tried restarting my computer and the same thing happens.

Every time I try to open Firefox, I get the following pop-up: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." I have tried restarting my computer and the same thing happens.

Chosen solution

Try to update to the latest Firefox 10.0.1 version.

You can find the latest Firefox release in all languages and for all Operating Systems here:

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All Replies (4)

Matt_G
Matt_G
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Hey lmk727,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

lmk727
lmk727 Question owner
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I can't even get it to open in safe mode. When I hold down shift, nothing happens.

rudnick848
rudnick848
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I had the same issue after my 2/10/12 update.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try to update to the latest Firefox 10.0.1 version.

You can find the latest Firefox release in all languages and for all Operating Systems here: