This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox can't connect, IE can, tried everything in the support articles and nothing worked

  • 4 respostas
  • 5 have this problem
  • 10 views
  • Last reply by imkikyo

imkikyo
imkikyo
more options

Firefox can't connect to the internet, but IE is working just fine. I've tried uninstalling and reinstalling, I tried changing all the firewall settings, I tried disabling DNS prefetch and IPv6, none of it worked. If I try to go to any website Firefox immediately gives me this message: Unable to connect 




         Firefox can't establish a connection to the server at www.google.com.
       




 The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.
Firefox can't connect to the internet, but IE is working just fine. I've tried uninstalling and reinstalling, I tried changing all the firewall settings, I tried disabling DNS prefetch and IPv6, none of it worked. If I try to go to any website Firefox immediately gives me this message: Unable to connect Firefox can't establish a connection to the server at www.google.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

All Replies (4)

philipp
philipp
  • Moderator
more options

please try generally disabling your firewall temporarily and see if that works in order to pinpoint the problem...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

imkikyo
imkikyo Question owner
more options

Tried disabling the firewall, nothing happened. It's Windows Firewall, nothing special.

imkikyo
imkikyo Question owner
more options

Removed the rules for Mozilla Firefox from my firewall, but I didn't see any rules for the updater or plugin-container. I opened Firefox again and tried to connect to a website, but the firewall didn't even ask me for permission.