This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 2 respostas
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

shuchan
shuchan
more options

Every time I start Firefox it crashes, even in safe mode.

Every time I start Firefox it crashes, even in safe mode.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I assume this started recently after Firefox was operating normally for a while?

In some cases, crashes shortly after startup can indicate a malware problem. You may want to run some supplemental scans. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/portablescanner.html

If anything gets cleaned up from Firefox's program folder, you might want to reinstall Firefox 12 over your existing installation. You can get a fresh download at http://www.mozilla.org/firefox/.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also: