This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

updated to 14.0 and no longer can access firefox on my mac OSX--help!

  • 5 respostas
  • 2 have this problem
  • 18 views
  • Last reply by AliceWyman

more options

Firefox urged me to update from 3.6 to 14.0, so I did. At the end of the process I was told that "14.0 is not compatible with your OSX system". I have since been unable to access Firefox, and lost all my bookmarks and other info. Also, my computer is slow since then (I"m using Safari). I hope you can help me reverse this, or do what is necessary to get back to Firefox.

I think you should alert people to this incompatibility before urging them to update! Thanks very much.

Firefox urged me to update from 3.6 to 14.0, so I did. At the end of the process I was told that "14.0 is not compatible with your OSX system". I have since been unable to access Firefox, and lost all my bookmarks and other info. Also, my computer is slow since then (I"m using Safari). I hope you can help me reverse this, or do what is necessary to get back to Firefox. I think you should alert people to this incompatibility before urging them to update! Thanks very much.

Chosen solution

Open the Applications folder in Finder and drag the firefox application to the trash. At that point you can download and install Firefox 3.6 Ref:

Ler a resposta no contexto 👍 2

All Replies (5)

more options

Current versions of Firefox won't work on Mac OS X 10.4 - see Firefox no longer works with Mac OS X 10.4 or PowerPC processors - so if you were urged to update Firefox on your Intel Mac OS X 10_4_11 computer, that's a Firefox bug.

You can return to Firefox 3.6 to get access to your bookmarks and other profile data by removing the firefox.app for Firefox 14 and reinstalling Firefox 3.6, which is still available from http://www.mozilla.org/en-US/firefox/all-older.html

more options

Thanks for your reply. How do I remove 14.0 and reinstall 3.6. I tried to do that, but didn't succeed. If you wouldn't mind giving me the steps, would appreciate it. Thanks again!

more options

Chosen Solution

Open the Applications folder in Finder and drag the firefox application to the trash. At that point you can download and install Firefox 3.6 Ref:

more options

Thank you, Alice! I was able to download it, and all info was there. Really appreciate the help. Linda

more options

You're welcome. Linda. I'm sorry you had to go through all that but all's well that ends well, I guess.