Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hotmail mouse-keyboard pointers do not work, e.g., cannot select-access menu items, e-mails, etc.

  • 1 resposta
  • 3 have this problem
  • 2 views
  • Last reply by krissie

more options

In Hotmail, when I select to open an e-mail, nothing happens.

I highlight an e-mail by selecting it, then press Delete or Move, the selected e-mail; nothing happens.

In Hotmail, when I select to open an e-mail, nothing happens. I highlight an e-mail by selecting it, then press Delete or Move, the selected e-mail; nothing happens.

All Replies (1)

more options

If this is a new problem, you might be successful in clearing Firefox's cache.

Please refer to this article for more information: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache