This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The latest of version of Firefox 17.0 just dowloaded is preventing Norton Identity safe from filling in mu user names and passwords. How can I re-install the pr

  • 2 respostas
  • 4 have this problem
  • 5 views
  • Last reply by GeorgeD2

more options

The latest of version of Firefox 17.0 just downloaded is preventing Norton Identity safe from filling in my user names and passwords. Identity Safe still appears in the menu bar and is still enabled as an add-on but it doesn't fill in user names and passwords. How can I re-install the previous version of Firefox which worked fine?

The latest of version of Firefox 17.0 just downloaded is preventing Norton Identity safe from filling in my user names and passwords. Identity Safe still appears in the menu bar and is still enabled as an add-on but it doesn't fill in user names and passwords. How can I re-install the previous version of Firefox which worked fine?

Chosen solution

All Replies (2)

more options

Chosen Solution

philipp modificouno o

more options

Very many thanks for your help. I've run Liveupdate and it now works fine.