Do you have any IDs of crash reports that were submitted and not withhold because of throttling or were send for other reasons?

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Hi there cor-el, thank you for the response, and happy holidays.

Here is what I've gathered, I've got several more if that would help:

bp-236fb6de-dd13-4247-8e68-bbb882121226 25/12/201211:56PM

bp-213d0f7a-eb22-4170-85c4-b222f2121226 25/12/201211:55 PM

bp-14632664-8f3d-42cc-b8d6-8cc2e2121226 25/12/201211:55 PM

bp-ac8ae569-1fa8-49f8-a21b-63aba2121226 25/12/201211:10 PM

bp-738e637a-dceb-4e2e-8a30-51ea62121226 25/12/201211:10 PM

bp-f4edd9c2-a836-4a88-83f7-de15b2121226 25/12/201211:10 PM

bp-bdc5abb2-5401-479a-9278-7c72a2121226 25/12/201211:10 PM

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

• http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
• http://www.superantispyware.com/ - SuperAntispyware
• http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
• http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
• http://www.safer-networking.org/en/index.html - Spybot Search & Destroy

You can also do a check for a rootkit infection with TDSSKiller.

• http://support.kaspersky.com/viruses/solutions?qid=208280684

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Thanks, I tried the new profile, and that seems to have slowed things down, but the crashes occasionally appeared.

I'll go with the scans next.

Hmm, I recently had to change my ram and so far the problem seems to have magically stopped. Thanks for your help.