This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to turn off automatic update?

  • 3 respostas
  • 10 have this problem
  • 1 view
  • Last reply by jbgarrod

more options

Every time I start firefox it takes 5 minutes because checking if plugins are compatible with this version. I can understand the first time I upgrade but happens every time. How do I stop this? JBgarod

Every time I start firefox it takes 5 minutes because checking if plugins are compatible with this version. I can understand the first time I upgrade but happens every time. How do I stop this? JBgarod

All Replies (3)

more options

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

more options

go to About:config and find plugins.hide_infobar_for_outdated_plugin then double-click on it, to toggle it to "TRUE".

Andrew modificouno o

more options

Hi all, thanks for the replies but it didn't work. I uninstalled Firefox and reinstalled and then had further problems in that I couldn't install any add ons. I spent a couple of days at it and gave up. I am now using chrome and have uninstalled Firefox as I coundn't find out how to download an earlier version. Tks again. JBGarrod