Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Why I can't update pluggins that firefox suggests they should be updated when i press the update button next to them?

  • 4 respostas
  • 73 have this problem
  • 9 views
  • Last reply by ideato

blue_tiger
blue_tiger
more options

I have tried to update the RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) and the RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) as is was suggested but when I press the button next to them nothing happens. Have tried that a few times...still nothing happens.

I have tried to update the RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) and the RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) as is was suggested but when I press the button next to them nothing happens. Have tried that a few times...still nothing happens.

All Replies (4)

user832823
user832823
more options

Hi blue_tiger,
you can visit this page:
Mozilla's Plugins Check and Updates
and check your plugins.
This is not working?

blue_tiger
blue_tiger Question owner
more options

As I said I have tried that..i press the button to do the update and nothing happens!

Shelley
Shelley
more options

Same here and researched web-contuing research. If you hit the update plug-in button, it acts as if you did not hit. Screen flickers and stays on same plug-in update check page

ideato
ideato
more options

Hello shelleysqrd,

I found a related bug : Bug 887245 - Plugincheck should not link to itself on the "update now" button

thank you