This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 19 Crashes after logging into Facebook

  • 8 respostas
  • 10 have this problem
  • 13 views
  • Last reply by John99

more options

Java version installed: Java 7 Update 17 Adobe Flash: 11.6 r602

Everytime I log in to Facebook using Firefox, the browser crashes. It also crashes when i Restart with Add-Ons Disabled.

When i type about:crashes in the address bar no crash reports are displayed.

Can anyone please help?

Java version installed: Java 7 Update 17 Adobe Flash: 11.6 r602 Everytime I log in to Facebook using Firefox, the browser crashes. It also crashes when i Restart with Add-Ons Disabled. When i type about:crashes in the address bar no crash reports are displayed. Can anyone please help?

All Replies (8)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

The Reset Firefox option didn't work and i having the same problem

It seems to be a Java Script problem, because if i disabled Java Script worked

Thanks!

more options

Thanks for the info, but the reset option did not solve the problem. I did disable JavaScript and logged into Facebook and it did not crash. But then I am unable to use some of the features on the site like chat for example.

Is there any other possible solution. I have already tried uninstall and reinstalling Firefox. Is it possible that there could also be a problem with the script on the Facebook? Although I am able to access the site through IE8 without error.

more options

You can check for issues caused by plugins like Flash or Java.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

See also:

more options

Problem Solved, Installed Firefox 20.0 Beta version and no problems at all so far. Firefox not crashing when logging into facebook.

more options

Not sure if this is the problem here but:

Update:

There is apparently a known issue that is being worked on by Facebook developers.

From (sumo)meeting notes https://etherpad.mozilla.org/sumo-2013-03-11

  Firefox Desktop
  Facebook crashes - Caused by the Facebook Desktop plugin. The developer has pushed an update. Users should all be on the newest version in the next few days

There could be a bug filed on this, but I did not find it.

Meanwhile other posts indicate that the workaround is to disable the Facebook Desktop plugin.

more options

I am having the same problem. I am using Firefox 20. Inevitably, when I am on Facebook, my Mac has a j=kernel panic and a black screen drops down. This happens in Safe mode also. Here are the recent crash report IDs: Report ID

       Date Submitted
     
   
   
   bp-a488f63d-7751-4198-9098-0814121304074/7/1312:29 PM 
41649D53-E899-4671-8F57-38039EE4AE2A4/7/1312:07 PM
A7F8B0D6-B7D3-451F-859C-10D594BC69014/7/1310:30 AM
bp-5219abca-7edd-4127-92a2-ff2e721304074/7/131:11 AM
bp-b2d83b23-7d5a-4671-8294-738ee21304064/6/136:59 AM
219FDB9E-89F0-4A76-BEE9-B33C21BD6DAA4/5/1311:34 PM
D79BF3D8-26F3-41DF-ABBD-BF6421FB0EDA4/5/138:20 PM
bp-82160b11-d58b-402c-93a7-aa7ad21304054/5/133:14 PM
bp-eb5e5999-984f-477d-9b51-8e98521304054/5/133:13 PM
bp-922552fd-d424-4447-b839-64d7c21304054/5/133:06 PM
bp-4ee68c26-5764-42ec-9644-35e7121304054/5/1312:26 PM
bp-e53bf871-af69-4363-86b3-5f17a21304054/5/1312:18 PMb

John99 modificouno o

more options

Please start your own thread.Use /questions/new

Only the submitted CrashID s; the ones starting with bp- are of interest. You seem to have various signatures and are using Firefox120.

You may wish to post back here to confirm you have started another thread.