Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Connection is untrusted warning, I add exception, warning appears again

  • 1 resposta
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

techman41973
techman41973
more options

When I log on to the CPANEL of my website hosting service, I get a screen 

  that says "This connection is untrusted". I add the exception, yet a day or so later
  the message appears again. The option to permanently store this exception is grayed out.

How can I permanently disable this warning for a particular site, url or domain? 

   Thanks.
When I log on to the CPANEL of my website hosting service, I get a screen that says "This connection is untrusted". I add the exception, yet a day or so later the message appears again. The option to permanently store this exception is grayed out. How can I permanently disable this warning for a particular site, url or domain? Thanks.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds that the server isn't sending a full certificate chain with all intermediate certificates.

Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".