This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why can I only get on firefox web sites and Facebook?

  • 1 resposta
  • 2 have this problem
  • 47 views
  • Last reply by cor-el

more options

I have run virus scans and have checked for updates for firefox, when ever I attempt to access these updates my firefox browser shuts down and I have to open it again. There are no viruses or malware on my computer and everything but firefox is updated! Why can I not access anything but the firefox help page and my Facebook?

I have run virus scans and have checked for updates for firefox, when ever I attempt to access these updates my firefox browser shuts down and I have to open it again. There are no viruses or malware on my computer and everything but firefox is updated! Why can I not access anything but the firefox help page and my Facebook?

All Replies (1)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: