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When I click on a link for an e-mail MS outlook dosen't open. It works in Chrome and IE. When i go to the optiions / programs mail to dosen't show up as an opt

  • 3 respostas
  • 5 have this problem
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  • Last reply by niggemyer

niggemyer
niggemyer
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When I am browsing on a web site and I click on an e-mail address that should open Outlook it dose not. it doesn't do any thing. I have tried this in safe mode and still nothing, I have also looked in the options / programs to see what program mail to has assocated with it but there is no mail to showing

the links work with Chrome and IE

When I am browsing on a web site and I click on an e-mail address that should open Outlook it dose not. it doesn't do any thing. I have tried this in safe mode and still nothing, I have also looked in the options / programs to see what program mail to has assocated with it but there is no mail to showing the links work with Chrome and IE

Chosen solution

Resting firefox fixed it thanks

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All Replies (3)

Wesley Branton
Wesley Branton
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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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In case you didn't find it, this article describes how to assign Outlook to handle mailto links: Change the program used to open email links. Note that mailto is written without a space in this case.

If mailto is missing, it can indicate that one of Firefox's settings files has become corrupted. You can rename that file so Firefox regenerates it. Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Switch back to Firefox and Exit

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Restart Firefox. Hopefully now you can set your mailto preference.

jscher2000 - Support Volunteer modificouno o

niggemyer
niggemyer Question owner
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Chosen Solution

Resting firefox fixed it thanks