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Firefox crashes

  • 4 respostas
  • 1 has this problem
  • 10 views
  • Last reply by zdcatc12

zdcatc12
zdcatc12
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Starting today my firefox crashes at every startup. I have uninstalled, downloaded the current version and reinstalled with no success. Earlier today it would start in Safe mode, but no longer does. It now crashes even while starting in Safe.

Here are the five latest crash reports: Crash ID: bp-3c4d437b-5059-4766-ac8c-f7e312131125 Crash ID: bp-b2106b2c-4015-4201-b143-fb7e12131125 Crash ID: bp-9a043f37-f592-487f-8187-e2f3d2131125 Crash ID: bp-ad7682a8-de4a-4b5c-966e-e4db92131125 Crash ID: bp-5912970b-aaa2-4b2a-93d0-8fecd2131125

Starting today my firefox crashes at every startup. I have uninstalled, downloaded the current version and reinstalled with no success. Earlier today it would start in Safe mode, but no longer does. It now crashes even while starting in Safe. Here are the five latest crash reports: Crash ID: bp-3c4d437b-5059-4766-ac8c-f7e312131125 Crash ID: bp-b2106b2c-4015-4201-b143-fb7e12131125 Crash ID: bp-9a043f37-f592-487f-8187-e2f3d2131125 Crash ID: bp-ad7682a8-de4a-4b5c-966e-e4db92131125 Crash ID: bp-5912970b-aaa2-4b2a-93d0-8fecd2131125

Chosen solution

Did you check if there is an update available?

You can try to contact Trusteer for support and disable Trusteer for now if you can't fix it at the moment.

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All Replies (4)

cor-el
cor-el
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  • Top 10 Contributor
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That is a problem with Trusteer Rapport (RapportTanzan25.DLL)

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

zdcatc12
zdcatc12 Question owner
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Thanks. However, it looks like I have Trusteer Endpoint Protection, not Rapport on my computer. Will it help to shut that down?

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

Did you check if there is an update available?

You can try to contact Trusteer for support and disable Trusteer for now if you can't fix it at the moment.

zdcatc12
zdcatc12 Question owner
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That fixed it. Thank you so much. It showed that it had the latest update, will have to investigate more, but I have it back now!!