This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot 'add' a persona. I can only hover over it. Any clue why?

  • 3 respostas
  • 1 has this problem
  • 1 view
  • Last reply by summer62kit

more options

I want to add a seasonal persona skin to my homepage. I never had a problem with this until now. I can hover over the image and my screen image changes, but when I try to add, nothing happens. I went to tools>page info>permissions>install extensions(add-ons) and checked allow but still nothing happens. I am running the latest FF on windows 7. I also tried uninstalling and re-installing FF. Any help would be greatly appreciated.

I want to add a seasonal persona skin to my homepage. I never had a problem with this until now. I can hover over the image and my screen image changes, but when I try to add, nothing happens. I went to tools>page info>permissions>install extensions(add-ons) and checked allow but still nothing happens. I am running the latest FF on windows 7. I also tried uninstalling and re-installing FF. Any help would be greatly appreciated.

All Replies (3)

more options

Hi

I try to change my persona it works in FF 26 and Windows 7. Have you follow the steps Firefox - Addons - Get Addons then click on a theme and Click Add to Firefox.

more options

Note that you have two Personas related extensions, so you may need to check their settings.

  1. Personas Plus 1.7.3
  2. Personas Rotator 8.0
more options

Thanks for your responses. Evidently one of my extensions was causing the problem. It wasn't the persona extensions but that probably didn't help. I reset FF and now my personas work. I will gradually add my extensions back and then I may find out which one was the problem. Thanks all.