This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Random Crashes

  • 4 respostas
  • 2 have this problem
  • 17 views
  • Last reply by guigs

rpspragg
rpspragg
more options

I've been having some random crashes of Android FF Beta on android 4.2.1

The crashes seem to happen on a wide-range of websites, with no particular causes. Looking at the about:crashes, it doesn't seem to be a specific reason in the crash report. For example, one of the latest crash reports is 824965b4-3b0f-4a81-846f-d7c062140117.

Any idea what could be causing these problems? Thanks!

Adding link to crash report: https://crash-stats.mozilla.com/report/index/824965b4-3b0f-4a81-846f-d7c062140117

I've been having some random crashes of Android FF Beta on android 4.2.1 The crashes seem to happen on a wide-range of websites, with no particular causes. Looking at the about:crashes, it doesn't seem to be a specific reason in the crash report. For example, one of the latest crash reports is 824965b4-3b0f-4a81-846f-d7c062140117. Any idea what could be causing these problems? Thanks! Adding link to crash report: https://crash-stats.mozilla.com/report/index/824965b4-3b0f-4a81-846f-d7c062140117

Andrew modificouno o

All Replies (4)

Andrew
Andrew
  • Moderator
more options

Hi!

Could you please provide with device brand and model? Also, is Firefox for Android (regular version) working properly?

rpspragg
rpspragg Question owner
more options

Hi Andrew,

My device is a BLU life play.

I've been comparing FF beta and FF regular version. It looks like everything works fine until I enable sync in either of the versions then the crashes will start.

guigs
guigs
more options

Hi rps, Thank you for reporting this crash, is this device your main device? If you you re add the device to the sync account what are you doing right before the crash? and if you only have sync on one of the browser for example if sync only attached to beta and not the other, does it continue to crash?

The reason why I was asking is because the crash has a heap stack deleting right before that us either java or related to a bug reported playing video. If we can find the steps reproduce this on your device we can inform the bug.

guigs modificouno o

guigs
guigs
more options

After further investigation, the crash reports have an OOM (out of memory error). If this is only happening when you have sync enabled it may be sync taking the memory. Tyler helped me out with this one.

The interface was running libxul.so and crashed when it ran out of memory. If you look at the modules of that list there are some deleted libxul.so.

If after reinstalling and re-adding the device still causes crashes, we can open up a bug.