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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have to reinstall Firefox on Win 7 every couple days

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  • Last reply by cor-el

vickio511
vickio511
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I install firefox on my mom's laptop and she uses it all the time. But every couple days it just quits working and I have to delete it and reinstall again. I have went to various sites to install it so it isn't always the same version, but it won't stay in working order on her computer. It works fine on mine, so I figure it must be because her pc uses windows 7

I install firefox on my mom's laptop and she uses it all the time. But every couple days it just quits working and I have to delete it and reinstall again. I have went to various sites to install it so it isn't always the same version, but it won't stay in working order on her computer. It works fine on mine, so I figure it must be because her pc uses windows 7

All Replies (2)

kobe
kobe
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Could you try one more reinstall, this time a clean one.

This means you remove Firefox program files (not bookmarks/history) and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

cor-el
cor-el
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Which security software (firewall, anti-virus) is running on that computer?