This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

add-on remove button has gone on add-on page (how do i delete it)

  • 1 resposta
  • 3 have this problem
  • 8 views
  • Last reply by helpplspen

helpplspen
helpplspen
more options

Hi:

I created a new profile and transferred the suggested files per KB. I have not added any add-ons thru the user interface.

however this 1 add-on was there when i viewed the about addons page Addon is called "Adobe Acrobat - create PDF 1.0"

this is an old addon tthat the remove button was either never there or disappeared. its been in my list and noted as this for over 6 months.

How do I delete this addon in the new profile? Which one of the files i transferred would hold this stuck addon?

see screenshots for the culprit. OLD proifle (shows it will more information and no delete button) NEW profile (shows it is there)

thankyou

Hi: I created a new profile and transferred the suggested files per KB. I have not added any add-ons thru the user interface. however this 1 add-on was there when i viewed the about addons page Addon is called "Adobe Acrobat - create PDF 1.0" this is an old addon tthat the remove button was either never there or disappeared. its been in my list and noted as this for over 6 months. How do I delete this addon in the new profile? Which one of the files i transferred would hold this stuck addon? see screenshots for the culprit. OLD proifle (shows it will more information and no delete button) NEW profile (shows it is there) ---- thankyou

All Replies (1)

helpplspen
helpplspen Question owner
more options

see screenshots for the culprit.

OLD proifle (shows it will more information and no delete button)

NEW profile (shows it is there)