We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

E-mails showing one sender have information from another sender and the original senders message is lost.

more options

In the past two weeks I've had 3 e-mails which showed one entity in the "From" with the message from another e-mail. The original senders message is completly lost.

In the past two weeks I've had 3 e-mails which showed one entity in the "From" with the message from another e-mail. The original senders message is completly lost.

All Replies (2)

more options

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

more options

You might want to read this article about maintaining your email so the corruption does not get worse and you lose all your mail. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird