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Firefox returns "untrusted connection" when attempting to Login to Vodafone. Problem not present when using Safari or IE. Is this a Firefox problem ??

  • 2 respostas
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

pcworld2605
pcworld2605
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Firefox is my Default Browswer and I have always used Firefox to connect to Vodafone.co.uk, to access my account. Recently I have been presented with Untrusted Connection Warnings and prompted to Add Exception.

I have tried Safari and IE to access my Vodafone account, both work without Untrusted Connection Warnings.

I have reported this to Vodafone Technical Help but they are unaware of any problem, although I am aware of several changes to their Site.

Is this a Mozilla or Vodafone problem and 'what can be done about it'  ??

Peter

Firefox is my Default Browswer and I have always used Firefox to connect to Vodafone.co.uk, to access my account. Recently I have been presented with Untrusted Connection Warnings and prompted to Add Exception. I have tried Safari and IE to access my Vodafone account, both work without Untrusted Connection Warnings. I have reported this to Vodafone Technical Help but they are unaware of any problem, although I am aware of several changes to their Site. Is this a Mozilla or Vodafone problem and 'what can be done about it' ?? Peter

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The Vodafone server don't send the required intermediate certificates to build a certificate chain that ends with a built-in root certificate.

  • Vodafone (Corporate Services 2009)
  • Vodafone (Corporate Domain 2009)
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It looks that Vodafone has fixed this on their server, so it should be working now (check the above posted link).

In case you made a permanent exception then you can remove this exception in the Certificate Manager.

  • Tools > Options > Advanced > Certificates/Encryption: View Certificates > Servers