This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't access Gmail. Says: "Verify New Email Address" however I can access it with Google Chrome.

  • 1 resposta
  • 5 have this problem
  • 1 view
  • Last reply by Moses

KD0EJC
KD0EJC
more options

In Firefox I can no longer access my Gmail account. When I click on Gmail from my Google home page it gives me this:

https://accounts.google.com/b/0/UpdateEmail

Verify New Email Address

In order to verify that the new email address associated with your account is correct, we have sent an email message to kctrucker@xxxx.xxxx. Please follow these steps: 

   Check your email account associated with the new address.
   Open the message from Google that contains the subject line 'Google Accounts: Email Change Verification.'
   Visit the verification link provided.

If you're unable to find the email in your inbox, try our troubleshooting steps.

[e-mail address obfuscated by moderator. please read forum rules and guidelines]

In Firefox I can no longer access my Gmail account. When I click on Gmail from my Google home page it gives me this: https://accounts.google.com/b/0/UpdateEmail Verify New Email Address In order to verify that the new email address associated with your account is correct, we have sent an email message to kctrucker@xxxx.xxxx. Please follow these steps: Check your email account associated with the new address. Open the message from Google that contains the subject line 'Google Accounts: Email Change Verification.' Visit the verification link provided. If you're unable to find the email in your inbox, try our troubleshooting steps. ''[e-mail address obfuscated by moderator. please read [[forum rules and guidelines]]]''

Moses modificouno o

All Replies (1)

Moses
Moses
  • Moderator
more options

Hi,

I've obfuscated your e-mail address to protect your privacy.
Have you tried to clear the cookies for Gmail?

  • Click the Firefox button > Options > Privacy > Remove individual cookies > Search for mail.google.com or gmail.com and remove those cookies.
  • Restart Firefox and try to load your account again.