This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Personal certificate says sucessfully restored after import, but does not display on list of certificates.

  • 1 resposta
  • 3 have this problem
  • 1 view
  • Last reply by guigs

more options

I am having the same problem as in this ticket, but the solution doesnt work for me:
https://support.mozilla.org/questions/947476

Firefox -> Prefrences -> Advanced -> Certificates -> View certificates -> import Select the cert, enter password, then i get this message:
Successfully restored your security certificate(s) and private key(s). However the cert does not show up on my cert list, and i cannot access the site that requires this cert.

I am using Mac OSX 10.6.8 and Firefox 29. I do know that the certificate itself works because i can use it on another machine. I tried deleting both CERT8.db and SECMOD.db with no success.

I hope someone knows how to fix this because i need to file my taxes!!!!

Thanks in advance

I am having the same problem as in this ticket, but the solution doesnt work for me:<br /> https://support.mozilla.org/questions/947476 Firefox -> Prefrences -> Advanced -> Certificates -> View certificates -> import Select the cert, enter password, then i get this message: <br /> Successfully restored your security certificate(s) and private key(s). However the cert does not show up on my cert list, and i cannot access the site that requires this cert. I am using Mac OSX 10.6.8 and Firefox 29. I do know that the certificate itself works because i can use it on another machine. I tried deleting both CERT8.db and SECMOD.db with no success. I hope someone knows how to fix this because i need to file my taxes!!!! Thanks in advance

cor-el modificouno o

All Replies (1)

more options

We could actually use help on this issue as well: [Bug 995801 - EV identifier is no longer displayed in Location Bar/Arrow Panel after a restart of Firefox]

I do not recommend this but if you cannot import your cert in time for taxes Install an older version of Firefox

guigs modificouno o