This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have two email accounts on TB, from the same provider, can delete messages from one but not the other.

  • 5 respostas
  • 2 have this problem
  • 1 view
  • Last reply by Pat

Pat
Pat
more options

Have two different email accounts on Thunderbird, one for business and one personal. They're both from my ISP, not from gmail or another outside provider. I can delete messages from the first one listed (my business) but not the second. It also stalls out when I try to run the delete spam option. (I don't get any spam on my business account, as I only use it for business, so it's not out there on the web.) Ideas?

Have two different email accounts on Thunderbird, one for business and one personal. They're both from my ISP, not from gmail or another outside provider. I can delete messages from the first one listed (my business) but not the second. It also stalls out when I try to run the delete spam option. (I don't get any spam on my business account, as I only use it for business, so it's not out there on the web.) Ideas?

Chosen solution

What OS and version of Thunderbird ? What type of mail account is used, Pop or IMAP ?

Ler a resposta no contexto 👍 0

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Pat
Pat Question owner
more options

BitDefender.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

What OS and version of Thunderbird ? What type of mail account is used, Pop or IMAP ?

Pat
Pat Question owner
more options

I'm using Windows 8 (not 8.1) and whatever the latest Thunderbird version is. They're both IMAP accounts. I was using Windows Live, but I couldn't get that to work, so I switched to TB. It works JUST fine for the one account, but not the other! They're identical except for the "handle". Both off my local ISP, set them up at the same time.

Pat
Pat Question owner
more options

OK, I fixed it! I set the second one to "set as default" and now I can delete BOTH account's old emails. Don't know why that would make a difference, but it did, so I'm not going to mess with it.