Question

Help menu is blank

Ojapo 10 ary

2014-09-16 09:43

All versions, stable, beta, and nightly, when the ? mark is selected, the help menu display is blank. Unable update or turn off add ons.

I had the same problem. Found out that it was because I enabled multiprocess e10 in Nightly.

What I did to fix it was go to the General tab in Nightly and disable e10.

Hope this helps

👍 1

Answer 1 · 2014-09-16 09:43:35

guigs

2014-09-18 08:29

Hi stylesjack, Are you launched in safe mode? It is also possible to temporarily disable extensions and themes to see if this is not an issue.

It is also possible to check to see if there is a lock file in the profile folder, but I do not think that is it.

Does this also happen with a clean reinstall?

Answer 2 · 2014-09-16 09:43:35

2014-09-18 08:38

You can use one of these to start Firefox in Safe Mode:

On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
On Mac, hold down the Options key while starting Firefox
Help > Restart with Add-ons Disabled

Answer 3 · 2014-09-16 09:43:35

2014-09-22 16:07

I had the same problem. Found out that it was because I enabled multiprocess e10 in Nightly.

What I did to fix it was go to the General tab in Nightly and disable e10.

Hope this helps