Giovanni

I am having a very difficult time with Firefox. I tried for 45 minutes to get to be able to type in this box. Each time I would click on the blue button, "This did not solve my problem", Firefox would become "(not responding)" and I would have to "Quit the program" and start again. Anyway, the reason i have been trying to contact you is, I am still having problems with Flash crashing in Firefox. Also the blue down arrow that allows me to download Youtube videos has disappeared (this happened before I refreshed Firefox). I do not download youtube videos for fun. I download tutorials because I live in an area where cable is not available, DSL is not available and I have only my cell phone service for access to the internet and it works well albeit very expensive. Watching tutorials while remaining connected to the internet is cost prohibitive, consequently I need to download them. That is why I am trying so hard to get this Flash/Firefox /downloading problem solved. I have received a couple of suggestions in the past which were repeats of things I had already done but I did them again anyway and got the same results. Things would be fine for a couple of weeks and then the problem would re-appear. I uninstalled Flash and re-installed it using the links provided. I have all of the Windows updates. My hardware would appear to be functioning properly and I have made no hardware or software changes so that cannot be the reason Firefox/Flash just quits functioning together. Obviously I prefer Firefox but I guess I have no choice, it is Internet explorer as the browser of my future. I apologize for the length of this message but I needed to let you know of how much effort I have put into trying to keep Firefox/Flash working and how necessary a reliable browser is for some of us. Many, many thanks for your volunteer time and effort. Giovanni