We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ko tenda hembiapoite sa’ivéta oñemba’apokuévo hese hembiapo porãve hag̃ua. Peteĩ jehaipyre nomoĩporãiramo ne apañuái ha eporanduséramo, roguerekohína ore nepytyvõ rekoha ikatútava ndeykeko @FirefoxSupport Twitter-pe ha avei /r/firefox Reddit-pe.

Avatar for Username

Eheka Pytyvõha

Emboyke pytyvõha apovai. Ndorojeruremo’ãi ehenói térã eñe’ẽmondóvo pumbyrýpe ha emoherakuãvo marandu nemba’etéva. Emombe’u tembiapo imarãkuaáva ko “Marandu iñañáva” rupive.

Kuaave

Ko téma oñeñongatúma. Ejapo porandu pyahu eikotevẽramo pytyvõ.

Sync error.engine.reason.unknown_fail; also lost all stored passwords everywhere....

  • 2 Mbohovái
  • 2 oguereko ko apañuãi
  • 1 Hecha
  • Mbohovái ipaháva peluchito

peluchito
peluchito
more options

A while ago, sync stopped working on all my computers. It says

"Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." Followed by a 'Sync now' or 'Preferences' button. I also noted that I lost all my passwords....

The log (about:sync-log) says 'error.engine.reason.unknown_fail' and the following:

"passwords failed: [Exception... "[JavaScript Error: "entries is undefined" {file: "jar:file:///C:/Users/..../AppData/Roaming/Mozilla/Firefox/Profiles/something.default/extensions/passifox@hanhuy.com.xpi!/components/loginmanagerstorage.js" line: 169}]'...."

Followed by a whole lot more. I've got passifox installed and also avira.

How would I get this back to work?

Many thanks!

A while ago, sync stopped working on all my computers. It says "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." Followed by a 'Sync now' or 'Preferences' button. I also noted that I lost all my passwords.... The log (about:sync-log) says 'error.engine.reason.unknown_fail' and the following: "passwords failed: [Exception... "[JavaScript Error: "entries is undefined" {file: "jar:file:///C:/Users/..../AppData/Roaming/Mozilla/Firefox/Profiles/something.default/extensions/passifox@hanhuy.com.xpi!/components/loginmanagerstorage.js" line: 169}]'...." Followed by a whole lot more. I've got passifox installed and also avira. How would I get this back to work? Many thanks!

Opaite Mbohovái (2)

the-edmeister
the-edmeister
  • Moderator
more options

First, please post that entire Sync-log to pastebin and provide the resultant URL. http://pastebin.mozilla.org/

Do you have KeePass installed to go along with that extension? https://addons.mozilla.org/en-US/firefox/addon/passifox/

Then, is KeePassHttp even compatible with Firefox Sync? Acording to this - https://github.com/pfn/passifox/blob/master/documentation/PassIFox.md - KeePass stores the passwords, so I wonder why Sync would lose passwords that were saved to KeePass? Or why your Passwords would have been saved in Firefox to begin with if you're using KeePass?

Disclaimer: I use Sync, but I have never use PassiFox and/or KeePassHttp due to possible incompatibility issues.

peluchito
peluchito Porandu apoha
more options

Ok, I disabled passifox and know Sync doesn't complain anymore.... my passwords are also back.....

Thanks Ed!