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Firefox not working

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Firefox has stopped working and will not load sites. Can you suggest anything I can do. Some articles say uninstall and download but I can't download anything if I can't get a site

Firefox has stopped working and will not load sites. Can you suggest anything I can do. Some articles say uninstall and download but I can't download anything if I can't get a site

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Hello malcpritch,

the easiest way to slove this problem would be a reinstall of the browser. Isn't there a possibilty to download Firefox from a other browser like Internet Explorer for example?

If you don't have a other browser on your computer may try to uninstall Add-ons, propably something is blocking your connection.

In order to uninstall a possibly unwanted extension, please do the following:

  1. Click the menu button New Fx Menu and choose Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles: