Ko tenda hembiapoite sa’ivéta oñemba’apokuévo hese hembiapo porãve hag̃ua. Peteĩ jehaipyre nomoĩporãiramo ne apañuái ha eporanduséramo, roguerekohína ore nepytyvõ rekoha ikatútava ndeykeko @FirefoxSupport Twitter-pe ha avei /r/firefox Reddit-pe.

Avatar for Username

Eheka Pytyvõha

Emboyke pytyvõha apovai. Ndorojeruremo’ãi ehenói térã eñe’ẽmondóvo pumbyrýpe ha emoherakuãvo marandu nemba’etéva. Emombe’u tembiapo imarãkuaáva ko “Marandu iñañáva” rupive.

Kuaave

Ko téma oñeñongatúma. Ejapo porandu pyahu eikotevẽramo pytyvõ.

Cannot sign in and email conformation not sending from firefox

  • 1 Mbohovái
  • 4 oguereko ko apañuãi
  • 9 Hecha
  • Mbohovái ipaháva guigs

bigsigh
bigsigh
more options

Firefox is not recognising username and/or password when trying to sign in. The conformation email address is not recieving any reset emails from Firefox.

Firefox is not recognising username and/or password when trying to sign in. The conformation email address is not recieving any reset emails from Firefox.

Opaite Mbohovái (1)

guigs
guigs
more options

Hi there,

I understand that the email address that you are using to login to your sync account is not recognized. I am sorry to hear that, it sounds frustrating.

I am happy to help further after some confirmation of the following troubleshooting steps:

  1. Please confirm that you still have access to the email address being used to attempt your login?
  2. Can you please confirm what version of Firefox you last successfully synced you Firefox profile?
  3. What happens when you try to create an account with that email address?

Thank you, and I am looking forward to you getting back to me.