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Getting CRSF token error when attempting to log into Stripe

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coberg-hauser
coberg-hauser
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I get this error message when trying to log into our Stripe account at https://dashboard.stripe.com/login "Something is wrong with your CSRF token. Make sure cookies are enabled in your browser, and try reloading this page. If you continue to see this error message, please let us know at support@stripe.com."

I am running the most current version of Firefox and cookies are enabled. I can log in successfully on Chrome, but I'd prefer to use Firefox.

I get this error message when trying to log into our Stripe account at https://dashboard.stripe.com/login "Something is wrong with your CSRF token. Make sure cookies are enabled in your browser, and try reloading this page. If you continue to see this error message, please let us know at support@stripe.com." I am running the most current version of Firefox and cookies are enabled. I can log in successfully on Chrome, but I'd prefer to use Firefox.

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cor-el
cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window