Hello, I my ID is durestudios from the Mozilla Firefox Chat Contributors group. Your following problem may be solved, but I will have to try to fix the problem in many ways. I'm sorry if that can bug you. My best recommendation is to chat (It's free to use, and you don't have to download anything. All you need to do is go to: http://support.mozilla.com/en-US/kb/Live+Chat?new_chat and chat *WHEN CONTRIBUTORS ARE ONLINE*. There is a time schedule on this at the side of the page. First: Try deleting your cookies and cache. This can be done by clicking the Tools tab of the top of your Mozilla Firefox page, then clicking 'Clear Recent History' on the box that appears, under 'Start Private Browsing'. Then a box will appear. On the top of that box, it says 'Time range to clear' and next to it has a view of options. click on that view of options (It's a box) and 5 options will appear. Click on 'Everything'. After that, on the bottom of the 'Clear Recent History' box, there is a button next to the word 'Details'. If there is a white box under the word 'Details' don't click on the button next to the word 'Details'. If there is no white box under the words 'Details', click on the box next to 'Details'. Now, un-check everything (click on the small box next to the words in the small box, if you click that small box a small check appears. When the check appears, it will be 'checked', and if there is no check in the box it will be 'UN-checked'.) except 'cookies' and 'cache'. For 'cookies' and 'cache' check them. Now press 'Clear Now'. If this doesn't work, chat with anyone at the Firefox one-to-one direct chat.