Question

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When I use Firefox for Yahoo mail the tabs such as sign out, search email, help seem to be disabled. How do I make them work? Works in Internet Explorer

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Mbohovái ipaháva TxTesa

Ojapo 12 ary

2012-01-13 23:46

There are a number of tabs at top of my inbox such as sign out, search email, help, etc. They do not work. For example cannot insert a name for search email- will not give me the curser to do this. When I use internet explorer these tabs do work so not a problem with Yahoo mail- must be problem with Firefox. Recently updated Firefox.

Moambuepyre 2012 Jasypo 15 15:11:56 -0700 NoahSUMO rupive

Answer 1 · 2012-01-13 23:46:59

Vivek

2012-01-14 00:02

Hi,

Please try a Ctrl + F5 refresh on the page. If the problem persists, please check in Safe Mode. Updating to the latest Firefox may also help: https://www.mozilla.org/en-US/firefox/new/

Answer 2 · 2012-01-13 23:46:59

Hasan

2012-01-14 01:05

-> Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache.

Press and hold Shift and left-click the Reload button.
Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
Press "Cmd + Shift + R" (MAC)

Check and tell if its working.

Answer 3 · 2012-01-13 23:46:59

SafeBrowser

2012-01-14 01:43

Could be....

Recently, the Yahoo Toolbar and the Babylon extension have been reported to cause that problem. They seem to overlap invisibly over the top of the web page display. If you have either or both, uninstall or disable them/it, or see if an update is available that solves the problem.

If that does not solve the problem:

See --> Troubleshooting extensions and themes
See --> Troubleshooting plugins
See --> Basic Troubleshooting

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
Adobe Shockwave for Director Netscape plug-in: Installing (or Updating) the Shockwave plugin with Firefox
Adobe PDF Plug-In For Firefox and Netscape: Installing/Updating Adobe Reader in Firefox
Shockwave Flash (Adobe Flash or Flash): Updating Flash in Firefox
Next Generation Java Plug-in for Mozilla browsers: Installing or Updating Java in Firefox

Could be.... Recently, the Yahoo Toolbar and the Babylon extension have been reported to cause that problem. They seem to overlap invisibly over the top of the web page display. If you have either or both, uninstall or disable them/it, or see if an update is available that solves the problem. *See --> http://support.mozilla.com/en-US/kb/Uninstalling+add-ons *See --> http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on *See --> http://kb.mozillazine.org/Uninstalling_toolbars If that does not solve the problem: *See --> [http://support.mozilla.org/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes] *See --> [http://support.mozilla.org/en-US/kb/Troubleshooting+plugins Troubleshooting plugins] *See --> [http://support.mozilla.org/en-US/kb/Basic+Troubleshooting Basic Troubleshooting] '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Answer 4 · 2012-01-13 23:46:59

TxTesa

2012-05-15 14:39

SafeBrowser posted Recently, the Yahoo Toolbar and the Babylon extension have been reported to cause that problem. They seem to overlap invisibly over the top of the web page display. If you have either or both, uninstall or disable them/it, or see if an update is available that solves the problem.

   See --> http://support.mozilla.com/en-US/kb/Uninstalling+add-ons

I disabled the Babylon extension and Yahoo Mail works now.

Thank you SafeBrowser

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When I use Firefox for Yahoo mail the tabs such as sign out, search email, help seem to be disabled. How do I make them work? Works in Internet Explorer

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When I use Firefox for Yahoo mail the tabs such as sign out, search email, help seem to be disabled. How do I make them work? Works in Internet Explorer

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