Hi,

You can try to Remove Xmarks in Tools (Alt + T) > Add-ons > Extensions and then reinstall it via the search box on the top right or from AMO.

Before that, please also see this.

Support

Hi, I had already tried what you suggested before I first posted the previous question. I have tried them today again but the result was the same as before. Removing and reinstalling the Xmarks did not seem to work in my case.

I have even deleted and reinstalled the Firefox browser but the result was still the same.

I synchronized bookmarks successfully with Xmarks server in Google Chrome web browser.

I do not know why it does not work with Firefox suddenly.

Will some part of my logfile help solve the problem ? (Does the "failed to initialize bmsvc or tsvc..." mean anything ?)

Would I be better to change my default browser or the bookmark add-on ?

[2012-03-23 19:03:29] Returned error: Firefox service initialization failed(6)
[2012-03-26 14:00:48] Failed to initialize ["bmsvc", "@mozilla.org/browser/nav-bookmarks-service;1", ({})]: error is ({})
[2012-03-26 14:00:49] Failed to initialize ["tsvc", "@mozilla.org/browser/tagging-service;1", ({})]: error is ({})
[2012-03-26 14:05:48] ------ Xmarks/4.0.6 (/Places) starting download with sync.xmarks.com ------
[2012-03-26 14:05:48] Failed to initialize ["bmsvc", "@mozilla.org/browser/nav-bookmarks-service;1", ({})]: error is ({})
[2012-03-26 14:05:48] Failed to initialize ["tsvc", "@mozilla.org/browser/tagging-service;1", ({})]: error is ({})
[2012-03-26 14:16:14] Returned error: Cancelled by user(2)
[2012-03-26 14:55:15] Failed to initialize ["bmsvc", "@mozilla.org/browser/nav-bookmarks-service;1", ({})]: error is ({})
[2012-03-26 14:55:15] Failed to initialize ["tsvc", "@mozilla.org/browser/tagging-service;1", ({})]: error is ({})
[2012-03-26 14:55:15] Failed to initialize ["bmsvc", "@mozilla.org/browser/nav-bookmarks-service;1", ({})]: error is ({})
[2012-03-26 14:55:15] Failed to initialize ["tsvc", "@mozilla.org/browser/tagging-service;1", ({})]: error is ({})
[2012-03-26 15:01:32] ------ Xmarks/4.0.6 (/Places) starting getTurboTags with api.xmarks.com ------
[2012-03-26 15:01:32] >>> POST https://api.xmarks.com/internal/topics_review/read
[2012-03-26 15:01:32] >>> Body is: {"urls":["https://login.xmarks.com/?referrer=https%3A%2F%2Fmy.xmarks.com%2F"],"mid":"gfi1o9rx","apihost":"api.xmarks.com","drifthost":"www.xmarks.com","statichost":"static.xmarks.com","cid":"xmfx"}
[2012-03-26 15:01:33] >>> Callback ({status:0, buildtime:"201101211627", urls:{'https://login.xmarks.com/?referrer=https%3A%2F%2Fmy.xmarks.com%2F':{topics:[["xmarks", 2417], ["bookmark sync", 592], ["synchronization", 1017], ["bookmarking", 584], ["firefox addons", 1480], ["mozilla addons", 275], ["addons", 863], ["browsers", 368], ["extensions", 453], ["internet tools", 582]], url_id:147088861, user_count:1600, review:{numratings:1533, userreview:null, locked:0, avgrating:4.6249, userrating:null}}}, fb_session:false})
[2012-03-26 15:02:00] ------ Xmarks/4.0.6 (/Places) starting getrevisions with sync.xmarks.com ------
[2012-03-26 15:02:00] Failed to initialize ["bmsvc", "@mozilla.org/browser/nav-bookmarks-service;1", ({})]: error is ({})
[2012-03-26 15:02:00] Failed to initialize ["tsvc", "@mozilla.org/browser/tagging-service;1", ({})]: error is ({})
[2012-03-26 15:02:00] >>> POST https://sync.xmarks.com/sync/bookmarks/getrevisions
[2012-03-26 15:02:00] >>> Body is: {"limit":50,"log":{"mid":"gfi1o9rx","serp":0,"ssEnabled":false,"sbsEnabled":true}}
[2012-03-26 15:02:01] >>> Callback ({username:"Nicolai3", status:0, toprev:583, revisions:[{created:1262580203, 

=

Please see this. If you click on the I'm getting a 'Sync Error'! link, you would get a pop-up and further helpful instructions.

You can also try to check in a new profile, after installing only the Xmarks extension. If the problem persists, please also try to temporarily stop any security software to check the Xmarks sync. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

I emailed my log file to support@xmarks.com .

But based on the facts that - xmarks extension in Chrome synchronizes well. - the error message says "Firefox initialization failed. Firefox reports that some

 required services are unavailable."

I still think my problem will be on the Firefox browser.

Thanks anyway Vivek.Wilfred.

You can also try a new profile and install only Xmarks in the new profile. This would help to determine if any other add-ons are interfering. Before creating the new profile and installing Xmarks, please also try disabling any security software for a few minutes.

I created a new profile and Xmarks bookmarks synching succeeded. But I could not find the new profile in my computer fold(C\Documents and Settings\(User)\Application Data\Mozilla\Firefox\Profiles).

If I could locate the new profile folder like "xxxxxxxx.default user" I could use previous settings like "searchplugins" etc. .

You can also open the profile folder via Firefox Help (Alt + H) > Troubleshooting Information > Open Containing Folder. The new profile would have a different name from the xxxxxxxx.default user. If you are unable to find the folder, please see this.