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my email is frozen when I access it through Firefox; what do I do?

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emmylou
emmylou
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when I access my email through google chrome or internet express I can view my email and do whatever; I've never had a problem with firefox but when I got my email through using Firefox it won't let me do anything - it's frozen.

when I access my email through google chrome or internet express I can view my email and do whatever; I've never had a problem with firefox but when I got my email through using Firefox it won't let me do anything - it's frozen.

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cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.