my firefox crashes when using vpn
Application Basics
Name
Firefox
Version
21.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Avira SearchFree Toolbar plus Web Protection
3.15.26.100015
false
toolbar@ask.com
Free Download Manager plugin
1.5.8
false
fdm_ffext@freedownloadmanager.org
Hotspot Shield
10.16.4.519
false
{c95a4e8e-816d-4655-8c79-d736da1adb6d}
IDM CC
7.3.50
false
mozilla_cc@internetdownloadmanager.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.autostart
true
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20130511120803
browser.startup.homepage_override.mstone
21.0
dom.disable_open_during_load
false
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
21.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1372150243
places.history.expiration.transient_current_max_pages
53427
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.default_personal_cert
Select Automatically
security.disable_button.openDeviceManager
false
security.enable_tls
false
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Adapter Drivers
igdumdx32 igd10umd32
Adapter RAM
Unknown
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Device ID
0x2a02
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
9-23-2009
Driver Version
8.15.10.1930
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family)
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
Application Basics
Name
Firefox
Version
21.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Avira SearchFree Toolbar plus Web Protection
3.15.26.100015
false
toolbar@ask.com
Free Download Manager plugin
1.5.8
false
fdm_ffext@freedownloadmanager.org
Hotspot Shield
10.16.4.519
false
{c95a4e8e-816d-4655-8c79-d736da1adb6d}
IDM CC
7.3.50
false
mozilla_cc@internetdownloadmanager.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.autostart
true
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20130511120803
browser.startup.homepage_override.mstone
21.0
dom.disable_open_during_load
false
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
21.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1372150243
places.history.expiration.transient_current_max_pages
53427
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.default_personal_cert
Select Automatically
security.disable_button.openDeviceManager
false
security.enable_tls
false
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Adapter Drivers
igdumdx32 igd10umd32
Adapter RAM
Unknown
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Device ID
0x2a02
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
9-23-2009
Driver Version
8.15.10.1930
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family)
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
Opaite Mbohovái (1)
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
To Enable SafeMode
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
- Once you get the pop-up, just select "'Start in Safe Mode"
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
________________________________________________________________________________
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
- Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
- Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.