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When I am on a web site and click a link - to a PDF or something else - nothing happens. If I use MS Internet Explorer, this is not a problem. Help.

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countmark
countmark
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When I use Firefox and am on a web site, if I click a link on that web site - like to download a PDF - nothing launches to open the file. The screen - after I click - changes to a blank screen, yet nothing appears. When I do this with MS Internet Explorer, the link immediately launches to whatever I clicked upon.

Please help - this is frustrating.

Thank you!

Mark

When I use Firefox and am on a web site, if I click a link on that web site - like to download a PDF - nothing launches to open the file. The screen - after I click - changes to a blank screen, yet nothing appears. When I do this with MS Internet Explorer, the link immediately launches to whatever I clicked upon. Please help - this is frustrating. Thank you! Mark

Opaite Mbohovái (2)

kobe
kobe
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

ideato
ideato
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Hello countmark,

When I am on a web site and click a link - to a PDF or something else

or something else = do you mean with every kind of file (pdf, doc, docx etc) ?

try to delete mimeTypes.rdf file in profile folder and check it again.


thank you