crashes
Firefox always crashes on opening. I can open it in Safemode, however. I have tried updating and resetting-- still crashes.
This is the crash report:
Firefox 22.0 Crash Report [@ CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) ]
Search Mozilla Support for Help
ID: 198794aa-8c68-40f1-af36-dee1d2130804
Signature: CLayeredObject<CContext>::QueryInterface(_GUID const&, void**)
Details
Modules
Raw Dump
Extensions
Comments
Signature CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) More Reports Search
UUID 198794aa-8c68-40f1-af36-dee1d2130804
Date Processed 2013-08-04 01:42:06.168653
Uptime 8
Last Crash 1805222 seconds before submission
Install Age 2676842 since version was first installed.
Install Time 2013-07-04 02:08:01
Product Firefox
Version 22.0
Build ID 20130618035212
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0x483a0000
User Comments
App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 8.15.10.2342
Processor Notes sp-processor05_phx1_mozilla_com_23415:2012
EMCheckCompatibility
True
Winsock LSP
Adapter Vendor ID
0x8086
Adapter Device ID
0x0116
Total Virtual Memory
4294836224
Available Virtual Memory
4090044416
System Memory Use Percentage
51
Available Page File
9023098880
Available Physical Memory
3081736192
Bugzilla - Report this bug in Firefox Core Plugins Toolkit
Related Bugs
Crashing Thread
Frame Module Signature Source
0 @0x483a0000
1 d3d11.dll CLayeredObject<CContext>::QueryInterface(_GUID const &,void * *)
2 d3d11.dll ATL::CComObjectRootBase::_Delegate(void *,_GUID const &,void * *,unsigned long)
3 d3d11.dll ATL::AtlInternalQueryInterface(void *,ATL::_ATL_INTMAP_ENTRY const *,_GUID const &,void * *)
4 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::QueryInterface(_GUID const &,void * *)
5 d3d11.dll CContext::LUCCompleteLayerConstruction()
6 d3d11.dll CBridgeImpl<ILayeredUseCounted,ID3D11LayeredUseCounted,CLayeredObject<CContext> >::LUCCompleteLayerConstruction()
7 d3d11.dll NOutermost::CDeviceChild::LUCCompleteLayerConstruction()
8 d3d11.dll NOutermost::CDeviceChild::FinalConstruct(NOutermost::CDeviceChild::TConstructorArgs const &)
9 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CUseCountedObject<NOutermost::CDeviceChild>(void *,NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,_GUID const &,void * *)
10 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CreateInstance(NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,void *,void *,_GUID const &,void * *)
11 d3d11.dll NOutermost::CDevice::CreateLayeredChild(unsigned int,void const *,unsigned long,ID3D11LayeredUseCounted *,_GUID const &,void * *)
12 d3d11.dll CDevice::LLOCompleteLayerConstruction()
13 d3d11.dll CBridgeImpl<ILayeredLockOwner,ID3D11LayeredDevice,CLayeredObject<CDevice> >::LLOCompleteLayerConstruction()
14 d3d11.dll NDXGI::CDevice::LLOCompleteLayerConstruction()
15 d3d11.dll TComObject<NOutermost::CDevice>::Release()
16 d3d11.dll NOutermost::CDevice::FinalConstruct(NOutermost::CDevice::TConstructorArgs const &)
17 d3d11.dll TComObject<NOutermost::CDevice>::TComObject<NOutermost::CDevice>(void *,NOutermost::CDevice::TConstructorArgs const &,_GUID const &,void * *)
18 d3d11.dll TComObject<NOutermost::CDevice>::CreateInstance(NOutermost::CDevice::TConstructorArgs const &,void *,void *,_GUID const &,void * *)
19 d3d11.dll D3D11CreateLayeredDevice(unsigned int,void const *,unsigned long,ID3D11LayeredDevice *,_GUID const &,void * *)
20 d3d11.dll D3D11CoreCreateLayeredDevice
21 d3d11.dll D3D11CoreCreateDevice
22 d3d11.dll D3D11CreateDeviceAndSwapChain
23 d3d10_1.dll D3D11DeferredCreateDeviceAndSwapChain(IDXGIAdapter *,D3D10_DRIVER_TYPE,HINSTANCE__ *,unsigned int,D3D10_FEATURE_LEVEL1,unsigned int,DXGI_SWAP_CHAIN_DESC *,IDXGISwapChain * *,ID3D10Device1 * *)
24 d3d10_1.dll D3D10CreateDeviceAndSwapChain1
25 d3d10_1.dll D3D10CreateDevice1
26 xul.dll gfxWindowsPlatform::CreateDevice(nsRefPtr<IDXGIAdapter1> &,int) gfx/thebes/gfxWindowsPlatform.cpp
27 xul.dll gfxWindowsPlatform::VerifyD2DDevice(bool) gfx/thebes/gfxWindowsPlatform.cpp
28 xul.dll gfxWindowsPlatform::UpdateRenderMode() gfx/thebes/gfxWindowsPlatform.cpp
29 xul.dll gfxWindowsPlatform::gfxWindowsPlatform() gfx/thebes/gfxWindowsPlatform.cpp
30 xul.dll gfxPlatform::Init() gfx/thebes/gfxPlatform.cpp
31 xul.dll gfxPlatform::GetPlatform() gfx/thebes/gfxPlatform.cpp
32 xul.dll mozilla::dom::CanvasRenderingContext2D::EnsureTarget() content/canvas/src/CanvasRenderingContext2D.cpp
33 xul.dll mozilla::dom::CanvasRenderingContext2D::FillRect(double,double,double,double) content/canvas/src/CanvasRenderingContext2D.cpp
34 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::fillRect obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp
35 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::genericMethod obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp
36 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp
37 mozjs.dll js::Interpret(JSContext *,js::StackFrame *,js::InterpMode) js/src/jsinterp.cpp
38 KERNELBASE.dll VirtualAllocEx
39 xul.dll `anonymous namespace'::VirtualAllocHook(void *,unsigned long,unsigned long,unsigned long) xpcom/base/AvailableMemoryTracker.cpp
40 mozglue.dll arena_malloc_large memory/mozjemalloc/jemalloc.c
41 mozjs.dll js::analyze::ScriptAnalysis::analyzeBytecode(JSContext *) js/src/jsanalyze.cpp
42 mozjs.dll JSScript::makeAnalysis(JSContext *) js/src/jsinfer.cpp
43 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp
44 mozjs.dll js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::Value *) js/src/jsinterp.cpp
45 mozjs.dll JS_CallFunctionValue(JSContext *,JSObject *,JS::Value,unsigned int,JS::Value *,JS::Value *) js/src/jsapi.cpp
46 xul.dll nsXPCWrappedJSClass::CallMethod(nsXPCWrappedJS *,unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJSClass.cpp
47 xul.dll nsXPCWrappedJS::CallMethod(unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJS.cpp
48 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp
49 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp
50 xul.dll NS_InvokeByIndexFirefox always crashes on opening. I can open it in Safemode, however. I have tried updating and resetting-- still crashes.
This is the crash report:
<pre><nowiki>Firefox 22.0 Crash Report [@ CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) ]
Search Mozilla Support for Help
ID: 198794aa-8c68-40f1-af36-dee1d2130804
Signature: CLayeredObject<CContext>::QueryInterface(_GUID const&, void**)
Details
Modules
Raw Dump
Extensions
Comments
Signature CLayeredObject<CContext>::QueryInterface(_GUID const&, void**) More Reports Search
UUID 198794aa-8c68-40f1-af36-dee1d2130804
Date Processed 2013-08-04 01:42:06.168653
Uptime 8
Last Crash 1805222 seconds before submission
Install Age 2676842 since version was first installed.
Install Time 2013-07-04 02:08:01
Product Firefox
Version 22.0
Build ID 20130618035212
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0x483a0000
User Comments
App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04b01028, AdapterDriverVersion: 8.15.10.2342
Processor Notes sp-processor05_phx1_mozilla_com_23415:2012
EMCheckCompatibility
True
Winsock LSP
Adapter Vendor ID
0x8086
Adapter Device ID
0x0116
Total Virtual Memory
4294836224
Available Virtual Memory
4090044416
System Memory Use Percentage
51
Available Page File
9023098880
Available Physical Memory
3081736192
Bugzilla - Report this bug in Firefox Core Plugins Toolkit
Related Bugs
Crashing Thread
Frame Module Signature Source
0 @0x483a0000
1 d3d11.dll CLayeredObject<CContext>::QueryInterface(_GUID const &,void * *)
2 d3d11.dll ATL::CComObjectRootBase::_Delegate(void *,_GUID const &,void * *,unsigned long)
3 d3d11.dll ATL::AtlInternalQueryInterface(void *,ATL::_ATL_INTMAP_ENTRY const *,_GUID const &,void * *)
4 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::QueryInterface(_GUID const &,void * *)
5 d3d11.dll CContext::LUCCompleteLayerConstruction()
6 d3d11.dll CBridgeImpl<ILayeredUseCounted,ID3D11LayeredUseCounted,CLayeredObject<CContext> >::LUCCompleteLayerConstruction()
7 d3d11.dll NOutermost::CDeviceChild::LUCCompleteLayerConstruction()
8 d3d11.dll NOutermost::CDeviceChild::FinalConstruct(NOutermost::CDeviceChild::TConstructorArgs const &)
9 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CUseCountedObject<NOutermost::CDeviceChild>(void *,NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,_GUID const &,void * *)
10 d3d11.dll CUseCountedObject<NOutermost::CDeviceChild>::CreateInstance(NOutermost::CDeviceChild::TConstructorArgs const &,NOutermost::CDevice *,void *,void *,_GUID const &,void * *)
11 d3d11.dll NOutermost::CDevice::CreateLayeredChild(unsigned int,void const *,unsigned long,ID3D11LayeredUseCounted *,_GUID const &,void * *)
12 d3d11.dll CDevice::LLOCompleteLayerConstruction()
13 d3d11.dll CBridgeImpl<ILayeredLockOwner,ID3D11LayeredDevice,CLayeredObject<CDevice> >::LLOCompleteLayerConstruction()
14 d3d11.dll NDXGI::CDevice::LLOCompleteLayerConstruction()
15 d3d11.dll TComObject<NOutermost::CDevice>::Release()
16 d3d11.dll NOutermost::CDevice::FinalConstruct(NOutermost::CDevice::TConstructorArgs const &)
17 d3d11.dll TComObject<NOutermost::CDevice>::TComObject<NOutermost::CDevice>(void *,NOutermost::CDevice::TConstructorArgs const &,_GUID const &,void * *)
18 d3d11.dll TComObject<NOutermost::CDevice>::CreateInstance(NOutermost::CDevice::TConstructorArgs const &,void *,void *,_GUID const &,void * *)
19 d3d11.dll D3D11CreateLayeredDevice(unsigned int,void const *,unsigned long,ID3D11LayeredDevice *,_GUID const &,void * *)
20 d3d11.dll D3D11CoreCreateLayeredDevice
21 d3d11.dll D3D11CoreCreateDevice
22 d3d11.dll D3D11CreateDeviceAndSwapChain
23 d3d10_1.dll D3D11DeferredCreateDeviceAndSwapChain(IDXGIAdapter *,D3D10_DRIVER_TYPE,HINSTANCE__ *,unsigned int,D3D10_FEATURE_LEVEL1,unsigned int,DXGI_SWAP_CHAIN_DESC *,IDXGISwapChain * *,ID3D10Device1 * *)
24 d3d10_1.dll D3D10CreateDeviceAndSwapChain1
25 d3d10_1.dll D3D10CreateDevice1
26 xul.dll gfxWindowsPlatform::CreateDevice(nsRefPtr<IDXGIAdapter1> &,int) gfx/thebes/gfxWindowsPlatform.cpp
27 xul.dll gfxWindowsPlatform::VerifyD2DDevice(bool) gfx/thebes/gfxWindowsPlatform.cpp
28 xul.dll gfxWindowsPlatform::UpdateRenderMode() gfx/thebes/gfxWindowsPlatform.cpp
29 xul.dll gfxWindowsPlatform::gfxWindowsPlatform() gfx/thebes/gfxWindowsPlatform.cpp
30 xul.dll gfxPlatform::Init() gfx/thebes/gfxPlatform.cpp
31 xul.dll gfxPlatform::GetPlatform() gfx/thebes/gfxPlatform.cpp
32 xul.dll mozilla::dom::CanvasRenderingContext2D::EnsureTarget() content/canvas/src/CanvasRenderingContext2D.cpp
33 xul.dll mozilla::dom::CanvasRenderingContext2D::FillRect(double,double,double,double) content/canvas/src/CanvasRenderingContext2D.cpp
34 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::fillRect obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp
35 xul.dll mozilla::dom::CanvasRenderingContext2DBinding::genericMethod obj-firefox/dom/bindings/CanvasRenderingContext2DBinding.cpp
36 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp
37 mozjs.dll js::Interpret(JSContext *,js::StackFrame *,js::InterpMode) js/src/jsinterp.cpp
38 KERNELBASE.dll VirtualAllocEx
39 xul.dll `anonymous namespace'::VirtualAllocHook(void *,unsigned long,unsigned long,unsigned long) xpcom/base/AvailableMemoryTracker.cpp
40 mozglue.dll arena_malloc_large memory/mozjemalloc/jemalloc.c
41 mozjs.dll js::analyze::ScriptAnalysis::analyzeBytecode(JSContext *) js/src/jsanalyze.cpp
42 mozjs.dll JSScript::makeAnalysis(JSContext *) js/src/jsinfer.cpp
43 mozjs.dll js::InvokeKernel(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/jsinterp.cpp
44 mozjs.dll js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::Value *) js/src/jsinterp.cpp
45 mozjs.dll JS_CallFunctionValue(JSContext *,JSObject *,JS::Value,unsigned int,JS::Value *,JS::Value *) js/src/jsapi.cpp
46 xul.dll nsXPCWrappedJSClass::CallMethod(nsXPCWrappedJS *,unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJSClass.cpp
47 xul.dll nsXPCWrappedJS::CallMethod(unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJS.cpp
48 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp
49 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp
50 xul.dll NS_InvokeByIndex</nowiki></pre>
Moambuepyre cor-el rupive
Ñemoĩporã poravopyre
You're welcome annettemarie.
Yes, the crash report indicates a problem with hardware acceleration.
Emoñe’ẽ ko mbohavái ejeregua reheve 👍 0Opaite Mbohovái (6)
can you run the firefox profile manager and create a new profile, looks like a addon caused this problem
As soon as I tried that, it crashed again. Thanks! FWIW, my computer also now crashes Internet Explorer, not that I want to use that. The only browser I am able to run in Google Chrome, but I want my Firefox back.
Can you reset firefox in windows safe mode with networking?
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Oh my gosh, I think that fixed it. Thank you so much!
Ñemoĩporã poravopyre
You're welcome annettemarie.
Yes, the crash report indicates a problem with hardware acceleration.