firefox crashes when wanting to save pictures or files
whenever i want to save a file or a picture, firefox crashes. the report says this: AdapterDeviceID: 0x0407 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0 AvailablePageFile: 4984033280 AvailablePhysicalMemory: 1779978240 AvailableVirtualMemory: 1545408512 BuildID: 20130910160258 CrashTime: 1382949847 EMCheckCompatibility: true InstallTime: 1380632506 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0407, AdapterSubsysID: 01211025, AdapterDriverVersion: 8.17.12.8562 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1483 StartupTime: 1382949409 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: https://www.facebook.com/photo.php?fbid=10151706858331430&set=a.10150461546571430.362947.610956429&type=1&theater Vendor: Mozilla Version: 24.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{6E29F68B-860F-45C0-AF18-18616B1B60E0}] SEQPACKET 16 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{6E29F68B-860F-45C0-AF18-18616B1B60E0}] DATAGRAM 16 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A89D1165-CF9B-4747-9CF2-F557DF23B64B}] SEQPACKET 11 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{A89D1165-CF9B-4747-9CF2-F557DF23B64B}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BB6B088B-7655-4D2F-BDC3-0200FBA062B2}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{BB6B088B-7655-4D2F-BDC3-0200FBA062B2}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{215D4D05-4FB5-46EE-8B9C-B84C706DF682}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{215D4D05-4FB5-46EE-8B9C-B84C706DF682}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3E73E764-4ABD-4BCA-8CE0-1FDB6828071E}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3E73E764-4ABD-4BCA-8CE0-1FDB6828071E}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4743BC72-0BFF-4662-8EFC-507432524F9E}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4743BC72-0BFF-4662-8EFC-507432524F9E}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EC9C0159-27C0-4B91-BBA7-9E58DC8F4803}] SEQPACKET 24 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EC9C0159-27C0-4B91-BBA7-9E58DC8F4803}] DATAGRAM 24 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{008A4183-2B95-4A62-9165-F47C0082F08A}] SEQPACKET 22 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{008A4183-2B95-4A62-9165-F47C0082F08A}] DATAGRAM 22 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D2B05A3A-141B-4773-B2D8-0D74006CE401}] SEQPACKET 20 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D2B05A3A-141B-4773-B2D8-0D74006CE401}] DATAGRAM 20 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F008F635-6E62-42D9-8C30-39551985245E}] SEQPACKET 21 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F008F635-6E62-42D9-8C30-39551985245E}] DATAGRAM 21 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D1E295B4-FD88-478D-BBE8-D0919D5CF30D}] SEQPACKET 14 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D1E295B4-FD88-478D-BBE8-D0919D5CF30D}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C3D4275B-87A5-47C1-AA17-AFB5BB552EF4}] SEQPACKET 18 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C3D4275B-87A5-47C1-AA17-AFB5BB552EF4}] DATAGRAM 18 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EB8E0799-DC5D-4A04-A513-7AEEC3BFAE0F}] SEQPACKET 19 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EB8E0799-DC5D-4A04-A513-7AEEC3BFAE0F}] DATAGRAM 19 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E29F68B-860F-45C0-AF18-18616B1B60E0}] SEQPACKET 17 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6E29F68B-860F-45C0-AF18-18616B1B60E0}] DATAGRAM 17 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{633CE151-8336-492F-B520-94D1A13B84BE}] SEQPACKET 10 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{633CE151-8336-492F-B520-94D1A13B84BE}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9D5819D5-3831-4196-99AE-DEE2F0BAAC72}] SEQPACKET 15 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9D5819D5-3831-4196-99AE-DEE2F0BAAC72}] DATAGRAM 15 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F41D5EE2-766A-41F5-984E-4BD97F492EAE}] SEQPACKET 13 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F41D5EE2-766A-41F5-984E-4BD97F492EAE}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{20D6243C-0F37-4904-9B3A-B70F7F52868D}] SEQPACKET 8 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{20D6243C-0F37-4904-9B3A-B70F7F52868D}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5E11F781-3264-4538-B664-78C377D1784A}] SEQPACKET 9 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5E11F781-3264-4538-B664-78C377D1784A}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A89D1165-CF9B-4747-9CF2-F557DF23B64B}] SEQPACKET 12 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A89D1165-CF9B-4747-9CF2-F557DF23B64B}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ECBD1DA2-9911-4093-A101-E237AE57593C}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ECBD1DA2-9911-4093-A101-E237AE57593C}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BB6B088B-7655-4D2F-BDC3-0200FBA062B2}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BB6B088B-7655-4D2F-BDC3-0200FBA062B2}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{215D4D05-4FB5-46EE-8B9C-B84C706DF682}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{215D4D05-4FB5-46EE-8B9C-B84C706DF682}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3E73E764-4ABD-4BCA-8CE0-1FDB6828071E}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3E73E764-4ABD-4BCA-8CE0-1FDB6828071E}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep
I have already done a system reset and followed all the steps on the *What to do if you can't download or save files* page. What can i do to make it work again?
Opaite Mbohovái (3)
Well, Try restoring and restarting firefox. It solves most of the problems that occur in it. If it does'nt work, then go for the Firefox Crashes corner in the Help section of Firefox. Hope it helps :)
like i said...i already tried that :)
See:
http://kb.mozillazine.org/Firefox_crashes https://support.mozilla.org/kb/Firefox+crashes
Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
Don't make any changes on the Safe mode start window. https://support.mozilla.org/kb/Safe+Mode
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes