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Internet Explorer works; Firefox doesn't; every website on Firefox says 'unable to connect.'

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Chuckles549
Chuckles549
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I opened Firefox. When I try to get into any website, the error message 'unable to connect" appears. I switched over to Internet Explorer and it work fine - I can connect to the Internet with no problems. So, what's going on? How can I fix it?

I opened Firefox. When I try to get into any website, the error message 'unable to connect" appears. I switched over to Internet Explorer and it work fine - I can connect to the Internet with no problems. So, what's going on? How can I fix it?

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Pamela
Pamela
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Hi Chuckles549

Have you try reset Firefox. Below the link how to reset Firefox.

https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

Pamela

cor-el
cor-el
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: