I am unable to send out emails but am able to receive emails. Plz advise. Thankyou
Why am I unable to send out emails successfully but am able to receive emails. The company I am with is Hawaiian Legacy Hardwoods. This window keeps popping up: Sending of password did not succeed. Mail server pop.secureserver.net responded: hawaiianlegacyhardwoods.com not found in the auth database
When I close the above window another window appears: Login to server pop.secureserver.net failed.
These options then appear:
Login Failed Retry Enter new Password Cancel
Not sure why this is occurring but is there any direction you can assist with?
Thank you
Opaite Mbohovái (4)
Is this problem in Thunderbird (stand-alone email software)? Just checking because your post got tagged "Firefox" somewhere during the submission process.
secureserver.net is a GoDaddy server. Are you sure your mail account is hosted with GoDaddy?
Also, server names starting with pop. usually are for incoming mail. You may want to double-check your provider instructions to see whether you need to use a server name starting with smtp (or something else other than pop).
In Thunderbird, there may be a separate Outgoing Mail entry at the bottom left of the Accounting Settings dialog. To access that dialog, you can use either:
- 3-bar button > Options menu > Account Settings
- tap the Alt key > Tools menu > Account Settings
Some e-mail systems have one address for sending, and another for receiving. Check the settings and make sure ALL of the information is correct.
Thank you for your response. I will also bring your recommendation to our IT person and see if he has already addressed this issue.
based on the error message you have provided i will tag this question as related to thunderbird, instead of firefox...