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lost data with update

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I don't think you can help at this point. I followed the prompt to update Firefox and got the message that the platform version '128.0' is not compatible with min version>=128.0 or max version<=128.0. After following the instructions to uninstall then re-install Firefox, and even with the aid of a tech, I now have lost 90% of my bookmarks. Disappointed and not happy with Firefox at this point. I guess it's a done deal now and I just start over. Fortunately, I didn't have super important things bookmarked.

I don't think you can help at this point. I followed the prompt to update Firefox and got the message that the platform version '128.0' is not compatible with min version>=128.0 or max version<=128.0. After following the instructions to uninstall then re-install Firefox, and even with the aid of a tech, I now have lost 90% of my bookmarks. Disappointed and not happy with Firefox at this point. I guess it's a done deal now and I just start over. Fortunately, I didn't have super important things bookmarked.

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