Thunderbird crash report

I have received an email from you saying that emails would be sent following my report of a white screen then Crash Report which has been repeating over several days. Ple… (read more)

I have received an email from you saying that emails would be sent following my report of a white screen then Crash Report which has been repeating over several days. Please advise when I shall receive the emails to allow me to recover Thunderbird emails. Thank you, M O'Neill

Emails disappeared from Thunderbird inbox

A windows update failed. Once I had resolved the issues and successfully installed the update, I went into the Thunderbird Inbox folder, to find only unread messages were… (read more)

A windows update failed. Once I had resolved the issues and successfully installed the update, I went into the Thunderbird Inbox folder, to find only unread messages were present. Checking other folders all seemed well. When I search I can find one example of a read message saying it is in the inbox, but I can't see it. I attach images of the search results and my current inbox. Any ideas how to get the missing read messages back?

Asked by cagflemballs 2 days ago

Last reply by cagflemballs 2 hours ago

Cannot send email, Thnderbird Windows 11

Suddenly I can no longer send emails. Various messages (wh do not copy), most with hieroglyphics and mentioning the need for authentication. I have very low IT skills &am… (read more)

Suddenly I can no longer send emails. Various messages (wh do not copy), most with hieroglyphics and mentioning the need for authentication. I have very low IT skills & have tried the easier solutions found on the internet. A particular question: some web answers suggest that sender addresses with @wanadoo.fr (the old name for Orange) may no longer be compatible with smtp.orange.fr outgoing mail. If so, what to do? Thanks for any ideas.

Asked by jbssthomas 6 hours ago

Last reply by jbssthomas 2 hours ago

Can someone (perhaps from Mozilla Thunderbird?)tell me where I can find a step by step process to move from ESR 128.5.2ESR to the new version of Thunderbird (not the esr version)?

I didn't know there was a non-ESR version of Thunderbird until I found out by chance a few days ago! Since the latest update to ESR 128.5.2 has crashed 11 times this week… (read more)

I didn't know there was a non-ESR version of Thunderbird until I found out by chance a few days ago! Since the latest update to ESR 128.5.2 has crashed 11 times this week, I would like to move to the latest version (64 bit?) non-ESR. There must surely be an official Mozilla step-by-step guide to doing this?

Asked by John Mountford 18 hours ago

Last reply by John Mountford 2 hours ago

Import from Outlook only bring across empty folders

When I ask Thunderbird to import from Outlook (under the tools menu) it only brings across empty folders. For example, when it creates the “Outlook Import” set of folder… (read more)

When I ask Thunderbird to import from Outlook (under the tools menu) it only brings across empty folders.

For example, when it creates the “Outlook Import” set of folders in Thunderbird I get an empty “Outbox” folder. But it does not create an “Inbox” (that had 1 email in it, in my test case I was trying).

This is odd, because I’m sure I have seen this work correctly (importing all folders and emails) recently.

At first I thought it was something about this particular email account, so I tried another and got the same result. So I created a new user on the PC (Windows 11 with all the latest updates), set up an email account in Outlook there, did the import in Thunderbird and exactly the same happened, only the empty folders.

It does this with the main IMAP account I have set up in Outlook and also with a PST I opened in Outlook. It always runs without any errors, but only imports empty folders.

I’m using the latest build of Thunderbird (128.6.0esr (64-bit)). It’s also the latest version of Outlook Version 2501 (build 18429.20044).

What’s going on?

Asked by mozilla684 3 hours ago

Thunderbird crashes.

Hello, I am using Thunderbird on a Win 10 PC, with Bitdefender AV. Thunderbird crashes shortly after opening, generally within a few, say 10s. Crash reports are generate… (read more)

Hello,

I am using Thunderbird on a Win 10 PC, with Bitdefender AV. Thunderbird crashes shortly after opening, generally within a few, say 10s. Crash reports are generated and sent.

The most recent are; bp-f3259bbe-b088-477a-b6da-aa4550250119⁩ bp-95774bbe-10bb-4026-be18-685030250119⁩ bp-f62abd3b-4597-417d-b05c-36ff30250119⁩ bp-55073989-ed27-4b83-a4ac-d677a0250116⁩ bp-601e3185-8abd-4123-b3a2-5dfa10250116⁩ bp-b3c6d9bd-55a3-420a-b917-937aa0250114⁩

The crashes continue when safe mode is used. Nothing else seems to be affected.

Any help and advice would be appreciated.

Charlie.

Asked by jafro577 3 hours ago

Thunderbird just deleted all of my emails

I have just synced Thunderbird with my web email which worked fine. I then emptied my web email account as it was full. This is the methodilogy that I have been following… (read more)

I have just synced Thunderbird with my web email which worked fine. I then emptied my web email account as it was full. This is the methodilogy that I have been following with Thunderbird for the last 20+ years.

Thunderbird then re-synced with the now empty web email and deleted all of the emails that I had downloaded. I then checked the trash but it is empty. I have just lost around 1 years worth of emails.

Just for clarity the web email is an IMAP account.

Asked by gazjampat 4 hours ago

Last reply by gazjampat 3 hours ago

account

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to re… (read more)

I created a 2nd account years ago and it has worked since then. Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again. How come?

Asked by andrepatry 12 hours ago

Last reply by andrepatry 5 hours ago

Renaming email folder seems to make it disappear from list

After migrating my Windows Live Mail (WLM) 2012 email folders to Thunderbird, I saw that the folder names were truncated and not the same long name I had the folder named… (read more)

After migrating my Windows Live Mail (WLM) 2012 email folders to Thunderbird, I saw that the folder names were truncated and not the same long name I had the folder named in WLM. I have been editing the folder names by copying the WLM folder name to my clipboard and then renaming that truncated folder name in Thunderbird by renaming the folder use the CTRL-V (paste from clipboard).

Prior to today after having done the above, the renamed folder in Thunderbird was moved according to its new alphabetical name in the listing, but usually in the same vicinity of folders that I was renaming. Now, the newly renamed folder seems to disappear from the listing. I scrolled through all of the folders from a to z but couldn't find it. Out of desperation, I closed Thunderbird and then reopend it to see if that would refresh my list of folders with those folders I had just renamed. And, sure enough all of those renamed folders are visible and in the correct alphatical place on the list.

Any guidance or insight would be greatly appreciated!

Asked by Dan 2 days ago

Last reply by Dan 6 hours ago

Thunderbird et mail de Apple

Bonjour, J'ai installé thunderbird sur mon Macbook pro M1, le dossier de boite de réception est bien visible mais les sous dossiers que j'ai créé sur Mail n'apparaissent… (read more)

Bonjour, J'ai installé thunderbird sur mon Macbook pro M1, le dossier de boite de réception est bien visible mais les sous dossiers que j'ai créé sur Mail n'apparaissent pas? J'ai essayé de faire l'importation des messages avec thunderbird mais il n'y a aucun message ou sous dossier dans le dossier Apple mail. Les dossiers comme courriers envoyés ou Spam ne sont pas visible non plus Merci d'avance pour votre aide Elie

Asked by Rebzou 8 hours ago

TB beta 135.0b2 ...Setting Default provider for email in System Integration

Open Settings General/system Integration click on check now (to see if Thunderbird beta is trh default mail client on startup) No boxes are ticked (mail, newsgroups,fe… (read more)

Open Settings

General/system Integration

click on check now (to see if Thunderbird beta is trh default mail client on startup)

No boxes are ticked (mail, newsgroups,feeds,calendar)

I tick the Email box and then click 'Set as default'

This closes thar box I then click on 'Check Now'....the ticked Email has unticked itself.

Note: I go to menu and access 'Preferred Applications' .....Thunderbird does not appear as a choice for 'Mail' It also does not appear in the Menu. I do not know how to make that happen

Linux Mint 22 & Linux Mint 22.1

Brian

Asked by Brian 13 hours ago

Untick Enable adaptive junk mail controls for this account NOT working

I found several unread emails in my Spam folder (without that folder indicating anything was in it), yet "Enable adaptive junk mail controls for this account" is NOT set.… (read more)

I found several unread emails in my Spam folder (without that folder indicating anything was in it), yet "Enable adaptive junk mail controls for this account" is NOT set. How do I ensure that NO email gets put in the Spam folder automatically?

Also, what is the difference between what you call Junk vs Spam? I see no Junk folder.

Asked by pajodu 14 hours ago

Old Email Recovery - Support

Hello - Some years ago I had old Emails recovered by the support team which were indeed fully deleted in all folders of T'bird. They directed me to the online version to … (read more)

Hello - Some years ago I had old Emails recovered by the support team which were indeed fully deleted in all folders of T'bird. They directed me to the online version to achieve the recovery and it worked well. I am need again and cannot locate those instructions. To be clear, the procedure was from the support team guiding the way. Anyone have possession of these instructions or algorithm, or a better method that still works? Many thanks :)

Asked by OldRN 3 days ago

Last reply by OldRN 19 hours ago