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Assisting a friend - she is viewing and composing her emails from thunderbird utilising her gmail account amongst others. Occasionally clicking on the required email reveals a blank message and no attachment if there is one. This randomly happens for inbox and sent messages.

Please see images below:- 1. search result 2 & 3 selecting the required message 4. blank message as described 5. Same message directly in Gmail

Thank you in advance for any help

When I delete a message on Thunderbird Mobile, it still shows on my desktop (does not sync). Please advise the process where the messages in the mobile app is consistent with desktop. Thanks!

Messages appear to be downloading but they do not show up in the message viewing area. If I go to my laptop computer I can read them as normal. I keep all of my important information on my primary desktop computer.

The last message that is viewable on the desktop computer was received at 9:39am on 10/29/2024.

Thanks for any help you can provide to get me back in service.

Tom O'Brien tom.obrien4@comcast.net

I use Thunderbird as email client for my Earthlink email accounts (and Gmail too). One of them has been repeatedly alerting me my Trash is overflowing. When I look I see that it has suddenly accumulated a multitude of numerous instances of the same deleted emails. I "empty" my trash and all is well for a week or so, and then the same phenomenon over again. This has happened over and over. I thought it must be an Earthlink problem, but it only happens on this one of several Earthlink email accounts. I removed this account from Thunderbird and the problem seems to have ceased - I access this account now through Earthlink Webmail. Help? Thanks. Ken Hubbard

I downloaded Nebula 128.4.2esr (64-bit) for Thunderbird and am using Mac Sequioa 15.0.1. Notifications banners are no longer appearing in my upper right corner of my screen when emails arrive. I checked System Settings and this is enabled.

Hello, I have been having a problem with Thunderbird for some time. Despite setting "Empty trash when exiting" it no longer works. The trash is no longer emptied automatically, but only by manually deleting

Forward email inline is checked - not set to forward as attachment.

Yet there's no rhyme or reason to this - some emails send inline with quoted forwarded email. Most of the time though the email forward as attachment.

Two computers have the exact same settings, but each have different accounts associated, but same imap host. One computer is OK at forwarding emails. The other one not.

What's going on? How can we best troublsehoot this?

How do I delete an account? My system forced me to create a new profile, and I have some confusing stuff in there now. I have five EarthLink accounts that I had set up individually in my old profile, but now I have some account duplicates and a couple accounts don't show at all. I assume they're still on my computer because it's a pop file, but I haven't been able to find them so far. My main email address shows up twice in the file hierarchy down the left column. I get the same message in each of those address folders, but in the one at the top of the column, I get each email twice. I tried to delete the duplicate folder but can't find any way to do it.

It's more complicated because apparently I have different passwords for some of these accounts with EarthLink. Suspect that's a problem I'll have to work out with EarthLink though.

'I'm attempting to set up Thunderbird on Android. When I creatd the QR codes, there was no option to include passwords. But the accounts are all on the Android device. However, there is no place that I can find to put the passwords in. Where should I find the place for password entry for my Thunderbird accounts on Android?

I recently had a Thunderbird update to version 128.3.3. Since then I have very serious issues with it. When I start it, it does not respond for a long time (it is looking for something?), and then it gives the crash report, as shown below. I noticed that Version 115.10.1.0 is installed in Program Files (x86), but it no longer works. When I try to open it it wants me to set up a new profile. Version 128.3.3 is installed in Program Files (and this one does not work). Yesterday, I could get version 128.3.3 to work after running another update on it. However, after getting out of it, it will no longer work, even if I try to update it. Do you have a suggestion on how I can restore Thunderbird to work? Thank you.

Crash report:

AdapterDeviceID: 0x1c82 AdapterDriverVersion: 32.0.15.6603 AdapterSubsysID: 35121028 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 9630232576 AvailablePhysicalMemory: 8522608640 AvailableVirtualMemory: 138530336952320 BackgroundTaskMode: 0 BuildID: 20241101163316 CPUMicrocodeVersion: 0xf0 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730826041 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1730823356 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["MAPIR.DLL","JitV.dll","OLMAPI32.DLL","C2R64.dll","MSMAPI32.DLL","AppvIsvSubsystems64.dll","OutlookServicing.dll"],"Microsoft Windows":["mapi32.dll","ktmw32.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","explorerframe.dll","dataexchange.dll","DWrite.dll","wscapi.dll","usp10.dll","ondemandconnroutehelper.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","msi.dll","cryptui.dll","Windows.StateRepositoryPS.dll","OneCoreUAPCommonProxyStub.dll","dbgcore.dll","wininet.dll","dbghelp.dll","wsock32.dll","msxml6.dll","winmm.dll","GdiPlus.dll","comctl32.dll","httpapi.dll","drvstore.dll","cryptnet.dll","urlmon.dll","secur32.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","iertutil.dll","webservices.dll","twinapi.dll","Bcp47Langs.dll","davclnt.dll","MMDevAPI.dll","AudioSes.dll","BCP47mrm.dll","davhlpr.dll","d3d11.dll","d2d1.dll","Windows.Security.Authentication.Web.Core.dll","CoreUIComponents.dll","InputHost.dll","Windows.UI.dll","DXCore.dll","xmllite.dll","WinTypes.dll","wevtapi.dll","wshbth.dll","netprofm.dll","dhcpcsvc.dll","version.dll","wtsapi32.dll","TextInputFramework.dll","CoreMessaging.dll","dhcpcsvc6.DLL","twinapi.appcore.dll","winnsi.dll","dcomp.dll","nlaapi.dll","WindowManagementAPI.dll","propsys.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","srvcli.dll","rsaenh.dll","winhttp.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","winsta.dll","umpdc.dll","powrprof.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","msvcp_win.dll","ucrtbase.dll","crypt32.dll","gdi32full.dll","bcryptPrimitives.dll","bcrypt.dll","KERNELBASE.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","user32.dll","gdi32.dll","oleaut32.dll","shlwapi.dll","imm32.dll","clbcatq.dll","imagehlp.dll","combase.dll","shell32.dll","advapi32.dll","nsi.dll","SHCore.dll","ws2_32.dll","kernel32.dll","psapi.dll","normaliz.dll","sechost.dll","msvcrt.dll","msctf.dll","rpcrt4.dll","ole32.dll","setupapi.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","MSVCP140_ATOMIC_WAIT.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"NVIDIA Corporation":["nvwgf2umx.dll","nvgpucomp64.dll","nvldumdx.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x3e92, AdapterSubsysID2: 35121028, AdapterDriverVersion2: 27.20.100.9664FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 2678 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730825827 SubmittedFrom: Client SystemMemoryUsePercentage: 49 TelemetryClientId: c176c908-63f6-449c-bf97-94b4c878c31f TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241101163316","version":"128.4.1","vendor":null,"displayVersion":"128.4.1esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16191,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":5011},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce GTX 1050 Ti","vendorID":"0x10de","deviceID":"0x1c82","subsysID":"35121028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6603","driverDate":"10-15-2024","GPUActive":true},{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e92","subsysID":"08591028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9664","driverDate":"6-1-2021","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"places.history.enabled":false,"privacy.donottrackheader.enabled":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15029},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18904,"updateDay":18904},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: d698775d-0a0c-490d-809c-5158d62b8ef7 Throttleable: 1 TotalPageFile: 19527397376 TotalPhysicalMemory: 16977260544 TotalVirtualMemory: 140737488224256 UptimeTS: 2335.15048 User32BeforeBlocklist: 1 Version: 128.4.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Hi, I continue to have trouble with a imap.fastmail.com timing out. Any suggestions. Never had any trouble for years Thanks

I'm used to file the e-mais into folders for easier reference. How can I create, or even better, import the desktop Thunderbird folders. I'm using pop, not IMAP,.and leave copies on the server.

Thunderbird do not receive any email unless you open the app. I gave any kind of permission, enabled notification for this app but emails are never cheched and no notifiacton is showed.

Hallo Ich kann seit einiger Zeit das E-Mail nicht mehr benutzen. Es scheint, dass meine Settings nicht mehr korrekt sind (Servers, etct.). Kann mir jemand helfen?