Kwatanta Nazarce-nazarce

*If bookmarks are missing, see [[Lost bookmarks]]. *If toolbar buttons are missing, see [[Back and forward or other toolbar items are missing]]. <!-- These links need to be at the top of the article. See http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=150998&forumId=1 --> {for fx3} Firefox stores your bookmarks and browsing history in the "Places database" file ({filepath places.sqlite}), located in the [[Profiles|profile folder]]. If the places database is damaged or if Firefox is unable to access the file for other reasons, many functions will not work. Symptoms include bookmarks disappearing or not saving, browsing history not saving and toolbar buttons such as Back and Forward not working. If you are having these problems, try the solutions listed below. __TOC__ = Exit other programs = A previous Firefox session may not have closed properly or another program may be accessing your {filepath places.sqlite} file, thus locking it. Exit Firefox and any other program you suspect may be interfering with your web browsing (or restart the computer) and then reopen Firefox. {for win} = Exit Firefox completely = #Click the {menu File} menu in Firefox and select {menu Exit{PATH()}. # Right-click on an empty spot in the Windows task bar and select {PATH()}Task Manager} (or press {key Ctrl}+{key Shift}+{key Esc}).<br/> <br/> [[Image:notron360sucks-taksmanager.png]] <br/> <br/> # Select the {menu Processes} tab. # Select the '''firefox.exe''' entry in the processes list, click {button End Process} and click {button Yes} in the "Task Manager Warning" dialog that appears. (If there is no "firefox.exe" entry, skip this step.) <br/> <br/>[[Image:TaskMgrWarning.PNG]]<br/> <br/> Repeat this step for each "firefox.exe" process listed, if multiple entries are found. #Start Firefox normally. {note}'''Note:''' The above "workaround" will allow you to reopen Firefox so that it works correctly if there was a problem closing the previous session, until a better solution can be found.{/note} = Check for incompatible extensions = # From the menu at the top of the Firefox window, click {menu Tools} and then select {menu Add-Ons}. The Add-Ons window appears. # In the Add-Ons window, select the {menu Extensions} panel to see your installed extensions. # Look for these extensions known to cause this problem: ** Freecorder ** Piclens ** Skype extension ** Any toolbar extension based on the Conduit toolbar platform ** Google Toolbar ** FoxyTunes # Disable each extension you have from the list above. ## Click the name of the extension you wish to disable. ## To disable the extension, click {button Disable}. ## Repeat these steps for each extension you have that is on the list. # After the extensions are disabled, [[Bookmarks and toolbar buttons not working after upgrading#Exit Firefox completely|Exit Firefox completely and end any remaining firefox.exe processes]], as explained above. # Start Firefox normally. # Close Firefox again; click the {menu File} menu and select {PATH()}Exit{PATH()}. # Start Firefox again to see if the issue is resolved. For more information on troubleshooting extensions, see [[Troubleshooting extensions and themes]]. = If Norton 360 is installed = A component installed with Norton 360 can cause problems with bookmarks and history after installing or updating to Firefox 3. These symptoms are caused by Firefox not completely exiting with the Norton 360 component enabled. If you are experiencing these problems, first update Norton 360 to see if that resolves the issue: == Update Norton 360 == Symantec recently released a patch for Norton 360 that should address this issue for some users. Update Norton 360 by following the steps below: # Start Norton 360 # Click Tasks & Settings or Tasks. # Click Check for Updates. # Click Close when LiveUpdate finishes installing updates. # Run LiveUpdate again until you see the message there are no more updates available. # You may need to restart your computer to complete certain updates. <!--Taken from http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006060207314913--> If bookmarks history and toolbar buttons are working normally, you are finished. If you are still experiencing these symptoms, [[Bookmarks and toolbar buttons not working after upgrading#Check for incompatible extensions|check for and disable incompatible extensions]] (see above). Alternatively, you can disable Phishing Protection in Norton's settings and then restart the computer. <!-- Disabling Norton Phishing Protection fix is mentioned here: https://bugzilla.mozilla.org/show_bug.cgi?id=452469#c60 --> Another option is to follow the instructions below to manually remove the Norton component from Firefox. == Remove the Norton 360 component from Firefox == If disabling extensions did not work or if you need to use extensions that are not compatible with Norton 360, you will need to remove a component that Norton 360 added to Firefox. #[[Bookmarks and toolbar buttons not working after upgrading#Exit Firefox completely|Exit Firefox completely and end any remaining firefox.exe processes]], as explained above. # Open '''My Computer''' or Windows Explorer. # Browse to the folder {filepath C:\Program Files\Mozilla Firefox\Components}. # Delete (or rename) the file {filepath coFFPlgn.dll} from this folder. ** If the file will not delete, you may not have ended all "firefox.exe" processes. # Open Firefox and verify that bookmarks and toolbar buttons are working properly. ** Note that Norton can sometimes replace this file when you restart your computer so you may need to do this step after each reboot. Another option is to disable Phishing Protection in Norton's settings, as mentioned earlier. If these steps do not fix the problem, try following the procedures listed on the [[Configuring Norton 360]] article. {/for} = Places database file = You can {for win}also {/for}fix this by forcing Firefox to rebuild the Places database, as follows: #''(Optional)'' Export your bookmarks to an HTML file named '''bookmarks.html''' (see [[Exporting bookmarks to an HTML file]] for detailed instructions) and place the {filepath bookmarks.html} file in the Firefox [[Profiles|profile folder]]. If a {filepath bookmarks.html} file already exists, allow the exported file to replace it. #[[T:closeFirefox]] #Open the Firefox [[Profiles|profile folder]] and delete (or rename) the {filepath places.sqlite} file and, if it exists, {filepath places.sqlite-journal}. #''(Optional)'' If you want Firefox to automatically import your bookmarks from an existing {filepath bookmarks.html} file in the profile folder, instead of from a JSON backup, open the {filepath bookmarkbackups} folder and remove all {filepath bookmarks-(date).json} files to another location. #It is probably a good idea to also delete (or rename) the {filepath localstore.rdf} to remove the references to the old Places file but you will need to add back any [[How to customize the toolbar|toolbar customizations]]. Firefox will create a new {filepath places.sqlite} file and automatically import the most recent bookmark backup file. If no JSON backup is found, Firefox will automatically import your bookmarks from the profile folder {filepath bookmarks.html} file, if it exists. {/for}