Kwatanta Nazarce-nazarce
Fix problems with Facebook games, chat and more
Nazari 798:
Nazari daga 798 Chris_Ilias a ranar
Nazari 7542:
Nazari daga 7542 Verdi a ranar
Mahimman kalmomi:
facebook troubleshooting problems games chat
Taƙaitaccen sakamakon bincike:
This article describes how to troubleshoot the various problems you might encounter while using Facebook in Firefox.
Abin ciki:
This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.
__TOC__
= Cannot load games =
<!-- http://zynga.custhelp.com/app/answers/detail/a_id/923/session/L3NpZC9fVmotSFotag%3D%3D -->
In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the [[Managing the Flash plugin|Flash plugin]] to allow third-party content.
# Go to the [http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html Flash player Global Storage Settings panel].
# Make sure '''Allow third-party Flash content to store data on your computer''' is check marked.<br/> <br/> [[Image:5bbaa7beedc4da697981073f81c6580d-1273078393-472-1.png]]
= Facebook chat is slow =
<!-- https://bugzilla.mozilla.org/show_bug.cgi?id=536334 -->
If Facebook chat appears to be very slow and unresponsive, upgrade to Firefox 3.6. For instructions on upgrading, see [[Updating Firefox]].
= Cannot connect to Facebook =
If you cannot connect to the Facebook website at all in Firefox:
# Check to see whether you can connect in another browser (such as {for win}Internet Explorer{/for}{for mac}Safari{/for}{for linux}Epiphany{/for}).
* If you can connect in another browser, but not in Firefox:
## Follow the troubleshooting steps below, starting with the [[#Clear cookies and cache|Clear cookies and cache]] section
## Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see [[Firewalls]].
* If you cannot connect in any browser, the Facebook site may be down.
= Redirection problem =
Accessing Facebook applications may produce a "Page isn't redirecting properly" error. Facebook is aware of this problem and is working on a fix. You can visit the [http://www.facebook.com/help.php?page=756 Facebook Help Center] to see if any further information is available on this Facebook bug.
= Other Facebook problems =
The [http://www.facebook.com/help.php Facebook Help Center] has a [http://www.facebook.com/help.php?page=756 troubleshooting page] that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn't listed, follow the troubleshooting steps below.
== Clear cookies and cache ==
Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.
[[T:clearCookiesCache]]
== Check cookie settings ==
If you receive an error message that mentions [[Cookies|cookies]] after clearing your cookies and cache:
{for fx35}
# [[T:optionspreferences]]
# Select the {menu Privacy} panel.
# Set '''Firefox will:''' to '''Use custom settings for history'''.
# Make sure '''Accept cookies from sites''' is check marked.
# Make sure '''Accept third party cookies''' is check marked.
# Click {button Exceptions...}.
# Make sure '''facebook.com''' is not listed.
** If it is listed, click on its entry, then click {button Remove Site}.
{/for}
{for fx3}
# [[T:optionspreferences]]
# Click the {menu Privacy} icon.
# Make sure '''Accept cookies from sites''' is check marked.
# Make sure '''Accept third party cookies''' is check marked.
# Click {button Exceptions...}.
# Make sure '''facebook.com''' is not listed.
** If it is listed, click on its entry, then click {button Remove Site}.
{/for}
== Check JavaScript settings ==
Facebook errors can be caused by problems with [[JavaScript]]. JavaScript is enabled by default in Firefox, but to check its status:
# [[T:optionspreferences]]
# Click to select the {menu Content} panel.
# Make sure that '''Enable JavaScript''' is checked.
# [[T:closeOptionsPreferences]]
You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.
== Check extensions, themes, and plugins ==
If the steps above did not fix your problem with Facebook:
# Determine whether an extension or theme is causing your problem. See [[Troubleshooting extensions and themes]] for instructions.
# Determine whether a plugin is causing your problem. See [[Troubleshooting plugins]] for instructions.
== Check for malware ==
Certain types of malicious software can cause problems with connecting to Facebook. See [[Is my Firefox problem a result of malware]] for instructions on troubleshooting malware problems with Firefox.
= Changes to Facebook =
Facebook is known to make changes to their system regularly. Check [http://developers.facebook.com/news.php Facebook Developer News] for changes that have recently been made.
= Further information =
If the steps above did not solve your Facebook problem, see [[Ask a question]] to request support in the Firefox support forum or in Firefox support live chat.
This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.
__TOC__
= Cannot load games =
<!-- http://zynga.custhelp.com/app/answers/detail/a_id/923/session/L3NpZC9fVmotSFotag%3D%3D -->
In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the [[Managing the Flash plugin|Flash plugin]] to allow third-party content.
# Go to the [http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html Flash player Global Storage Settings panel].
# Make sure '''Allow third-party Flash content to store data on your computer''' is check marked.<br/> <br/> [[Image:5bbaa7beedc4da697981073f81c6580d-1273078393-472-1.png]]
= Facebook chat is slow =
<!-- https://bugzilla.mozilla.org/show_bug.cgi?id=536334 -->
If Facebook chat appears to be very slow and unresponsive, upgrade to Firefox 3.6. For instructions on upgrading, see [[Updating Firefox]].
= Cannot connect to Facebook =
If you cannot connect to the Facebook website at all in Firefox:
# Check to see whether you can connect in another browser (such as {for win}Internet Explorer{/for}{for mac}Safari{/for}{for linux}Epiphany{/for}).
* If you can connect in another browser, but not in Firefox:
## Follow the troubleshooting steps below, starting with the [[#Clear cookies and cache|Clear cookies and cache]] section
## Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see [[Firewalls]].
* If you cannot connect in any browser, the Facebook site may be down.
= Redirection problem =
Accessing Facebook applications may produce a "Page isn't redirecting properly" error. Facebook is aware of this problem and is working on a fix. You can visit the [http://www.facebook.com/help.php?page=756 Facebook Help Center] to see if any further information is available on this Facebook bug.
= Other Facebook problems =
The [http://www.facebook.com/help.php Facebook Help Center] has a [http://www.facebook.com/help.php?page=756 troubleshooting page] that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn't listed, follow the troubleshooting steps below.
== Clear cookies and cache ==
Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.
[[T:clearCookiesCache]]
== Check cookie settings ==
If you receive an error message that mentions [[Cookies|cookies]] after clearing your cookies and cache:
{for fx35}
# [[T:optionspreferences]]
# Select the {menu Privacy} panel.
# Set '''Firefox will:''' to '''Use custom settings for history'''.
# Make sure '''Accept cookies from sites''' is check marked.
# Make sure '''Accept third party cookies''' is check marked.
# Click {button Exceptions...}.
# Make sure '''facebook.com''' is not listed.
** If it is listed, click on its entry, then click {button Remove Site}.
{/for}
{for fx3}
# [[T:optionspreferences]]
# Click the {menu Privacy} icon.
# Make sure '''Accept cookies from sites''' is check marked.
# Make sure '''Accept third party cookies''' is check marked.
# Click {button Exceptions...}.
# Make sure '''facebook.com''' is not listed.
** If it is listed, click on its entry, then click {button Remove Site}.
{/for}
== Check JavaScript settings ==
Facebook errors can be caused by problems with [[JavaScript]]. JavaScript is enabled by default in Firefox, but to check its status:
# [[T:optionspreferences]]
# Click to select the {menu Content} panel.
# Make sure that '''Enable JavaScript''' is checked.
# [[T:closeOptionsPreferences]]
You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.
== Check extensions, themes, and plugins ==
If the steps above did not fix your problem with Facebook:
# Determine whether an extension or theme is causing your problem. See [[Troubleshooting extensions and themes]] for instructions.
# Determine whether a plugin is causing your problem. See [[Troubleshooting plugins]] for instructions.
== Check for malware ==
Certain types of malicious software can cause problems with connecting to Facebook. See [[Is my Firefox problem a result of malware]] for instructions on troubleshooting malware problems with Firefox.
= Changes to Facebook =
Facebook is known to make changes to their system regularly. Check [http://developers.facebook.com/news.php Facebook Developer News] for changes that have recently been made.
= Further information =
If the steps above did not solve your Facebook problem, see [[Ask a question]] to request support in the Firefox support forum or in Firefox support live chat.