Kwatanta Nazarce-nazarce

If specific websites (not all) start to load, but never finish (i.e. The Firefox activity indicator may spin for several minutes, or the status bar may show "Done" on a blank page), it is either because of a software trojan called Vundo, or a file being in the wrong format. __TOC__ = Vundo trojan variant = A variant of the [http://en.wikipedia.org/wiki/Vundo Vundo trojan] is known to cause Firefox to have problems loading certain high-traffic sites, including Google, Yahoo, MySpace, Facebook, and more. == Search for malware == Not all variants of the Vundo trojan can be detected or removed by malware scanners. However, you should scan your computer for infections first: * Run the [http://www.microsoft.com/security/malwareremove/default.mspx Microsoft Malicious Software Removal Tool]. * Run a full system virus scan with something other than your normal program: ** A free solution online is [http://www.kaspersky.com/virusscanner Kaspersky's online scanner]. * Run a full system spyware scan with something other than your normal program: ** [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] ** [http://www.superantispyware.com/ SUPERAntiSpyware] is known to detect many variants of Vundo, and has a free version. ** [http://www.safer-networking.org/en/download/index.html Spybot S&D] is a well-known free solution. == More help == If you're having a problem loading sites other than the one described above, see the [[Error loading websites]] article to see if it addresses your problem. You can also check your [[Firewalls|Internet security software]] - resetting permissions for Firefox can often fix similar problems. There can be other causes of the symptoms described above. Before attempting these instructions, try the methods described in the [[Basic troubleshooting]] article to see if they will address your problem. If you still have problems after scanning, you may [[Ask a question|ask a support question]]. There are also specialized forums for malware removal such as those listed below, where you might be able to get more help: * [http://www.bleepingcomputer.com/forums Bleeping Computer Forums] * [http://forums.spybot.info/ Safer Networking Forums] * [http://www.spywarewarrior.com/index.php Spyware Warrior Forums] * [http://www.spywareinfoforum.com/ SWI Forums] = JavaScript file format = In rare cases, a web page may be using an external JavaScript file which is in the wrong format. Try disabling JavaScript - see [[JavaScript]]. If the page now finishes loading the bad Javascript file may be coming from: * a proxy filter that is incorrectly filtering that website's files. If you are running a proxy filter such as Privoxy, try disabling it. * the server. Contact the site administrator for that website.