why are crash reports being submitted when the Enable Crash Reporter option is not checked
In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site?
I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?
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The crash reports are definitely at Mozilla as well. You have a record of what has been sent, when and what that report is about so you know about your crash as Mozilla is about being open. Your report will reach a developer or somebody eventually.
However, if you would love us to investigate and help you troubleshoot your crashing, please follow these steps:
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
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