Updating Tbird from 26.4 to 31 get crash
Hi,
updated 24.6 to 31, after restart button nothing happened. When pressing Tbird icon to launch after initial query window of "Would you like to go online?" I get just a small amber colored window with the following
XML Parsing Error: undefined entity Location: chrome//messenger/content/messenger.xul Line Number 37, Column 1 <window id = "messengerWindow" </p>
Could you please help??
כל התגובות (12)
Is Thunderbird still running? Check for a process thunderbird.exe in Windows task manager. If it exists kill it. Then try to start Thunderbird again.
I'm afraid it didn't help much, because it always resolves to that window, and, once closed, no thunderbird.exe process exists, and whenever I start Thunderbird it always proceeds like I described in original post.
Can you post a screenshot of your problem? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
please see the crash window ---
Try to start Thunderbird in safe mode. https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
What extensions do you have installed? Please post your Troubleshooting Information. Help (Alt-H) - Troubleshooting Information
Right, it only works in Safe Mode... especially troubling is the lack of English language pack... I post troubleshooting info below ---
Сведения о приложении
Имя: Thunderbird Версия: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.0 Папка профиля: Показать папку
(Локальный диск) ID сборки приложения: 20140717165725 Включённые плагины: about:plugins Конфигурация сборки: about:buildconfig Использование памяти: about:memory
Учётные записи почты и новостей account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (imap) mail.vfemail.net:993, SSL, passwordCleartext OUTGOING: mail.vfemail.net:465, SSL, passwordCleartext, true
account3: INCOMING: account3, , (pop3) pop.inbox.ru:995, SSL, passwordCleartext OUTGOING: smtp.inbox.ru:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) imap.yandex.ru:993, SSL, passwordCleartext OUTGOING: smtp.yandex.ru:465, SSL, passwordCleartext, true
account5: INCOMING: account5, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account7: INCOMING: account7, , (imap) mail.*******:993, SSL, passwordCleartext OUTGOING: mail.*********:465, SSL, passwordCleartext, true
account8: INCOMING: account8, , (imap) imap.gmx.com:993, SSL, passwordCleartext OUTGOING: mail.gmx.com:465, SSL, passwordCleartext, true
account9: INCOMING: account9, , (imap) ssl.********:993, SSL, passwordCleartext OUTGOING: ssl.*********:465, SSL, passwordCleartext, true
account10: INCOMING: account10, , (pop3) mail.**********:110, alwaysSTARTTLS, passwordCleartext OUTGOING: mail.**********:587, alwaysSTARTTLS, passwordCleartext, true
Сообщения о падениях
Расширения Allow HTML Temp, 3.6.4, false, {532269cf-a10e-4396-8613-b5d9a9a516d4} AttachmentExtractor, 1.3.5.1, false, {35834d20-efdb-4f78-ab77-9635fb4e56c4} Check and Send, 0.9.27, false, {1B0ADFEC-846C-401D-BA54-7842CBD485D4} Classic TB2 Options, 1.3.0, false, {2A95E724-F74E-46D3-93FD-3E9850382E53} Clippings, 4.1, false, {91aa5abe-9de4-4347-b7b5-322c38dd9271} CompactHeader, 2.0.8, false, {58D4392A-842E-11DE-B51A-C7B855D89593} ConfigDate, 0.7.5, false, {782E3D25-61FD-4997-AA8F-D3F18FA92ECC} Contacts Sidebar, 0.7.1, false, {4dce973c-25a5-4657-8e37-6c2a85c24a7e} ESET Smart Security Extension, 7.0.302.0, false, eplgTb@eset.com Get before Send, 0.8.11, false, {5FAC0DA0-1CB6-49D8-93FE-98714B81A8D9} MagicSLR, 3.9.1, false, {6e071e83-d8d6-8ca9-6129-eb8e8144596f} Noia Fox options, 3.0.0, false, NoiaFoxoption@davidvincent.tld Priority Switcher, 0.6.14, false, {0D2172E4-C5AE-465A-B80D-53A840275B5E} Quick Locale Switcher, 1.7.8.5, false, {25A1388B-6B18-46c3-BEBA-A81915D0DE8F} Quicktext, 0.9.9.9, false, {8845e3b3-e8fb-40e2-95e9-ec40294818c4} Silvermel and Charamel XT, 1.5.7, false, silvermelxt@pardal.de Simple Locale Switcher, 0.8.1, false, simplels@nohamelin Themes Menu, 1.19, false, {84625510-7e5d-11e0-a411-0800200c9a66} ThunderPlunger, 2.14, false, {bfec0750-aa6f-11db-abbd-0800200c9a66}
Важные изменённые настройки
Имя: Значение
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 31.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 general.useragent.locale: en-US gfx.blacklist.suggested-driver-version: 257.21 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: c06b051f-9278-4aac-bb80-a5509ee06f8 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1406098387 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 30970675 plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npadobeaamdetect: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 0 plugin.state.npmeetingjoinpluginoc: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 0 plugin.state.npspwrap: 0 plugin.state.npvlc: 0 security.disable_button.openCertManager: false
Графика
Описание видеокарты: NVIDIA GeForce 9600M GT Код производителя: 0x10de Код устройства: 0x0649 Объём видеопамяти: 512 Драйвера видеокарты: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Версия драйвера: 9.18.13.3788 Дата разработки драйвера: 5-19-2014 Direct2D включён: false DirectWrite включён: false (6.2.9200.16581) Параметры ClearType: Параметры ClearType не найдены Визуализатор WebGL: false Аппаратно ускоренные окна: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Инкрементальный GC: 1
Поддержка доступности
Активирована: 0 Отключение поддержки доступности: 0
Версии библиотек
Ожидаемая минимальная версия Используемая версия
NSPR 4.10.6 4.10.6
NSS 3.16.2 Basic ECC 3.16.2 Basic ECC
NSS Util 3.16.2 3.16.2
NSS SSL 3.16.2 Basic ECC 3.16.2 Basic ECC
NSS S/MIME 3.16.2 Basic ECC 3.16.2 Basic ECC
Then the problem is one of your add-ons. Are any of your add-ons incompatible with Thunderbird 31?
Well, it turns out none of my add-ons (fully compatible with 24.6) are compatible with 31. How that can be possible is beyond me... especially troubling is a lack of English language pack be it British or American, any...
Turns out I should have changed my posting from "I'm having a problem, could you please help?" into "T-bird 31 is having a problem, and should not be released". It turns out one is better off downgrading to trusted 26.4... Now, if there were an easy way to do that!
Absolutely worthless version, to even spend time discussing something that should have been done pre-release!
Well, it turns out none of my add-ons (fully compatible with 24.6) are compatible with 31.
I doubt that. E.g. you have 'Allow HTML Temp' version 3.6.4, and it is compatible with TB31. See https://addons.mozilla.org/en-US/thunderbird/addon/allow-html-temp
especially troubling is a lack of English language pack
Download and install the English version. https://www.mozilla.org/en-US/thunderbird/all.html
Absolutely worthless version
TB31 works fine here.
השתנתה ב־
Update: all works fine now. For the record: Nothing was changed, amended or otherwise...just Mozilla coming back to its senses and fixing its own mistakes.
Issue closed.
p.s. how many more half-baked versions are we in for ?
I've had Thunderbird crashing lots of times during different upgrades (also on alpha and beta channels). For me it was solved by disabling FIPS mode before updating, running the update and then enabling FIPS mode again. Looks like FIPS and updates don't mix too well.
You can find FIPS under Tools -> Options -> Advanced -> Certificates -> Security Devices... On the right hand side is a button to enable or disable FIPS.
Thank you, Onno, a valuable pointer. I ll keep it in mind for any future updates.