לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

My Firefox 31 freezes, hangs, while surfing almost daily.

  • 10 תגובות
  • 60 have this problem
  • 10 views
  • תגובה אחרונה מאת FredMcD

more options

On FF v31.0 on OSX Mavericks v. 10.9.4 When I surf playing video clips it freezes daily, not sure why. There is absolutely no response. The little coloured OSX wheel spins. I have to do a hard reboot.

On FF v31.0 on OSX Mavericks v. 10.9.4 When I surf playing video clips it freezes daily, not sure why. There is absolutely no response. The little coloured OSX wheel spins. I have to do a hard reboot.

פתרון נבחר

Good to hear. If you have any more troubles, Just ask another question. Happy Computing.

Read this answer in context 👍 0

כל התגובות (10)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Thanks for the response, Fred. I have had hardware acceleration turned off throughout, so the solution is not there. I have verified by doing what you advised.

more options

Did you poke around safe web sites in safe mode?

more options

Fred: I did not think it necessary since I found hardware acceleration was not switched on. However, I just tried it and locked up in safe mode after about 20 minutes or so, same as in regular mode.  :(

more options

Did you get any error message / crash report / anything?

more options

No, nothing. Suddenly slows down then, within a few seconds, it locks up with the little wheel spinning in place of the cursor.

more options

It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is and what it does. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

more options

Thank you Fred. All of my add-ons are known to me and installed by me. The Troubleshoot link looks very promising so I will work through the suggestions. Seeing if any solve the problem may take some time but I will try to post a result in due course.

more options

After working through the trorubleshooting instructions the issue seems to have all but disappeared. I get the odd freeze still but they are now few and far between. As you have to wait to see if it works I regret I cannot say what specifically solved the problem. I do try to clear my cache regularly now also.

Thanks again.

more options

פתרון נבחר

Good to hear. If you have any more troubles, Just ask another question. Happy Computing.