I have an older windows machine that is running Windows XP. (7-8 year old machine) I cannot choose a downloads folder and am unable to download an image from google. When I right-click an image (that I found on Google) and try to save it in a folder, nothing happens. I have firefox options set to ask me where I want to save the file. But firefox does not ask me where I want to save it. The file does not end up in downloads either. There is nothing there. I am unable to browse to another folder. I cannot upload files either. This is a recent problem. A couple of days ago, I downloaded and installed VCL onto my computer in order to be able to listen to some music files from my music group. (the files had a .mov extension as they were made en a mac). While dowloading, there was some sort of message about the monitoring of how I dowload files, but I did not pay attention to it. In the process of downloading another program semi-installed itself too (some sort of optimizing program). That is when I started to be unable to download and upload images. I uninstalled both VCL and the other program. I tried all your suggestions about fixing my downloading problem but nothing works. HELP!